Nintendo of America

Accessory Replacement Options

 

What you need to do in the event you have a Wii accessory that must be replaced will be depend on which company made the accessory. Please read the information below.

Nintendo can only offer repairs for accessories made by Nintendo.

How to tell who made the accessory:

• Check the accessory for any manufacturer information. Nintendo-made products, such as the AC Adapter or Wii Remote will often have the Nintendo logo and will feature a model number beginning with the letters RVL.
• Check the product packaging or manuals for any manufacturer names and contact information. Tip: if the product packaging states something to the affect: "Made for use with the Wii" it is likely an unlicensed product.

  If you have a licensed or unlicensed product made by another company, you will need to contact the manufacturer.

  If the product is manufactured by Nintendo, please use the following options:

  • Physically damaged: Accessories that are physically-damaged are not covered under Nintendo's warranty (read full warranty text), and you will need to purchase a replacement. Many Wii accessories can be found in Nintendo's Online Store.
  • Accessory came with the system: If the accessory came in the same box as the Wii system, it has a one-year manufacturer's warranty (which can be extended 90 days by registering your system). If your accessory is covered under the system warranty, please call our Consumer Service Department at 1-800-255-3700 to discuss available repair options (please have your Wii system's serial number handy). If the warranty has expired, you will need to purchase a replacement accessory. Many Wii accessories can be purchased in retail stores (click here for more information), or through Nintendo's Online Store.

  • Accessory was purchased separately: If the accessory was sold separately, it has a 90-day manufacturer's warranty. If your Wii accessory is less than 90 days old, and you have a dated sales receipt, please call our Consumer Service department at 1-800-255-3700 to discuss available replacement options. If your Wii accessory is over 90 days old, you will need to purchase a replacement. Many Wii accessories can be purchased in retail stores (click here for more information), or through Nintendo's Online Store.

For warranty situations you must be able to provide the defective item and proof of purchase. Please check the warranty text to make sure you qualify for warranty coverage for your product.