Error Message: The Software Was Closed Because An Error Occurred

The information in this article can help you when:

• An error message is received while starting a game or during gameplay on Nintendo Switch.

• The message is displayed The software was closed because an error occurred, along with a ! mark at the top of the screen.

What to Do:

Try the following steps. After each step, verify if the issue is resolved by starting the software and returning to the part of the game where the error was displayed:

• Restart your console by holding down the POWER Button for three seconds, and select Power Options then Restart.

  • If the console does not respond, hold down the POWER Button for twelve seconds to force it to shut down. Then power it on again.

• Verify that your console has the latest system version.

• Check for any available updates for the problematic software.

• Check for any corrupt data for the problematic software.

• Delete the problematic software and redownload it.

Is the issue still occurring?

• Yes:

  • Please contact us for support.

• No:

  • You’re all set! For information about Nintendo’s products, be sure to check out the official Nintendo website for all the latest news.