Nintendo Support

Unable to Change Nintendo Account Country/Region Setting Due to Nintendo eShop Balance

Description:

  • You are unable to change the country/region setting for your Nintendo Account because you still have a Nintendo eShop balance.

  • Error message: This Nintendo Account/child account has a Nintendo eShop balance. Your country/region cannot be changed until you either use up your remaining funds or select "Give up eShop balance" below. Do you want to give up your existing eShop balance and change your country/region? Please note that if you have merged your Nintendo Account and Nintendo Network ID balance, you won't be able to access your balance from your NNID either.

What to Do:

  • To see your current Nintendo Account balance, visit accounts.nintendo.com and select "Funds and Payment Methods".

  • Nintendo Accounts set to Australia and New Zealand region:
    These regions are able to change the country/region setting even if they have a balance.

    • When changing country/region with a balance of funds remaining on the Nintendo eShop, there will be a pop-up message that the account owner must agree to losing the balance by selecting "OK" before the change is finalised.

  • Nintendo Accounts set to an American region:
    These accounts will not be able to change the country/region setting until the account owner has spent all Nintendo eShop funds and the remaining Nintendo eShop Balance is 0.