Nintendo Support

Unable to Link a Nintendo Network ID to a Nintendo Account

Situation:

You are unable to link a Nintendo Network ID (NNID) to your Nintendo Account.

Note:

  • If you see an error message that says that your country of residence doesn't match, click here.

What to Do:

  • Make sure you are following the correct steps to link your Nintendo Network ID.

  • If you do not remember your NNID sign in information, use the "Forgot your NNID?" or "Forgot your password?" links on the screen for assistance.

  • Please check to see if one of the following issues applies:

    • The date of birth listed for the Nintendo Network ID must match the date of birth for the Nintendo Account you're trying to link to.

    • You cannot link a Nintendo Network ID if the country of residence setting does not match that of the Nintendo Account you're trying to link to.

    • You cannot link a Nintendo Network ID if the NNID is set to restrict off-device usage. Access your NNID settings on a Wii U or Nintendo 3DS family system, and verify that the NNID is set to allow "Usage from PCs and Other Devices".

  • If you do not remember your NNID sign in information, use the "Forgot your NNID?" or "Forgot your password?" links on the screen for assistance.

Situation Not Resolved:

If the steps above do not resolve your issue, please contact our Customer Support.