Contact Us

Note: We can only respond to enquiries related to Nintendo products and services purchased from Australia or New Zealand, or related to an Australian or New Zealand Nintendo Account or Nintendo Network ID.

If your enquiry relates to a product or Account from any other region, please visit support.nintendo.com for contact details of Nintendo Customer Service in other region.

Customer Support hours of operation:
Monday to Friday between 9am and 5pm AEST/AEDT, excluding Victorian public holidays and weekends.

Mailing Address
PO BOX 804
Ferntree Gully VIC 3156

Parts and Repair Store:
Monday to Friday between 9am and 4:30pm AEST/AEDT, excluding Victorian public holidays and weekends.

Notice of Temporary Service Disruption – System Maintenance

Due to scheduled system maintenance, we will be unable to process repairs from the 25th of March 2025 through to 7th April 2025. Repairs can still be submitted for the repair service during this time but will be processed after the System Maintenance is completed. Our team is working hard to minimise the disruption, and we will resume normal operations as soon as possible. We thank you for your patience during this time.

To obtain assistance please submit your enquiry below.