Warranty

Parts and Repairs Store

Location: 804 Stud Rd, Scoresby, VIC 3179

Open hours: - 9:00am to 4:30pm Monday to Friday (excluding public holidays)
Closed - Saturday and Sunday.

Retailer Return Portal

Parts and Repairs Notices

This information is applicable to Australia and New Zealand only. For support in other regions please visit support.nintendo.com

Please Note: There is an Appraisal Charge for products that you send to Nintendo Australia for assessment unless you are entitled to a free remedy under the Manufacturer’s Warranty or the Australian Consumer Law in Australia or the Consumer Guarantees Act in New Zealand. For more information about the Appraisal Charge, see below.

Send in a Repair

Manufacturer’s Warranty

Nintendo Australia provides a manufacturer’s warranty for hardware and accessories that it imports and distributes in Australia and New Zealand. Subject to the terms and exclusions in the warranty, Nintendo Australia warrants to the original purchaser that the products will be free from defects in materials, workmanship and manufacturing for a period of twelve months from the date of purchase (“Manufacturer’s Warranty”).

To see the full text of the Manufacturer’s Warranty Click Here.

Although Nintendo Australia does not provide a Manufacturer’s Warranty for software, the consumer guarantees described on this page apply. If you experience a problem with Nintendo software please do not hesitate to Contact Us.

Retailer’s Warranty

Certain retailers who sell Nintendo products may have their own warranties and/or return policies. Such warranties or policies are in addition to your statutory rights and cannot exclude your statutory rights. You may find more information by checking the retailer’s website or contacting the store.

Consumer Guarantees

The benefits given by any manufacturer’s or retailer’s warranty (if applicable) are in addition to your statutory rights under the Australian Consumer Law in Australia or the Consumer Guarantees Act in New Zealand (“Consumer Guarantees”), and other applicable consumer protection laws and regulations.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Even if you purchased a Nintendo product through a retailer and are entitled to claim a particular remedy from the retailer under a Consumer Guarantee, Nintendo Australia may offer you a remedy.

Nintendo Australia is the retailer in the case of software that you purchase from the Nintendo eShop in Australia or New Zealand. The Australian Consumer Law applies to the Nintendo eShop in Australia. The Consumer Guarantees Act applies to the Nintendo eShop in New Zealand.

Details of Australian consumers’ rights under the Australian Consumer Law can be found at www.consumerlaw.gov.au.

Details of New Zealand consumers’ rights under the Consumer Guarantees Act can be found at www.consumerprotection.govt.nz.

Appraisal Charge

If you return a product to Nintendo Australia for assessment, an Appraisal Charge will apply to cover costs such as labour, administration and handling.

  • $50.00 for Nintendo Switch, Nintendo Switch – OLED Edition or Nintendo Switch Lite consoles, Wii U and Wii U Gamepad.

  • $35.00 for Wii, Nintendo 3DS, Nintendo 3DS XL and Nintendo 2DS XL hardware.

  • $30.00 for Nintendo 2DS and Nintendo DSi XL hardware.

  • $25.00 for Game & Watch Consoles and all other hardware.

  • $20.00 for Nintendo Switch, Wii and Wii U software and accessories. (Including Mario Kart Live: Home Circuit karts)

  • $15.00 for all other software and accessories.

The Appraisal Charge will not apply under the following circumstances:

  1. if the problem with the product entitles you to a free remedy under the Manufacturer’s Warranty or a Consumer Guarantee; or

  2. if a Repair Charge is quoted to you and you elect to pay the Repair Charge (you will only need to pay for a Repair Charge or Appraisal Charge, not both); or

  3. if you do not wish to proceed with quoted repairs and instead elect to have Nintendo Australia dispose of the product at no cost to you.

If the problem is not covered by the Manufacturer’s Warranty or a Consumer Guarantee, if there is no problem with the product, or if it is a product which was not imported and/or sold by Nintendo Australia, the Appraisal Charge will apply.

Please Note: There is no Appraisal Charge for contacting Nintendo Australia about software you purchased from the Nintendo eShop. Ordinary telephone call charges may apply.

How to Send a Product to Nintendo Australia for Assessment/Repair

If you purchase a Nintendo product and the product has a problem, you can return it to the store where you purchased it. In some instances the store may forward the product to Nintendo Australia to assess and potentially repair the product on their behalf. Alternatively, if you choose to send your product to Nintendo Australia directly so that we can assess it for you, please refer to the information below.

To start a repair request for your Nintendo Product, such as the Nintendo Switch Series Consoles, New Nintendo 3DS Series Consoles, Nintendo Game & Watch Consoles, Nintendo Wii U, Nintendo Classic Mini consoles or older Nintendo consoles, and/or related Game Cards/Discs or accessories Click Here.

If you experience a problem with software that you purchased from the Nintendo eShop in Australia or New Zealand please Contact Us.

When sending a product to Nintendo Australia for assessment, please use suitable packaging with adequate packing materials around the product to protect it from damage.

Enclose your product, purchase receipt, and your full name, delivery address and daytime contact telephone number with a detailed description of the symptoms. Please do not include payment in advance as we first need to assess your product.

Address the delivery to:
Service Department
Nintendo Australia
804 Stud Road
Scoresby VIC 3179

Please clearly mark complete sender and receiver details on the outside of the packaging.

We recommend that you send the product via Registered Post with adequate insurance and check the carrier’s terms and conditions before sending. Nintendo Australia will not be held responsible for products in transit and not yet in our possession.

Assessment and Repair Procedure

When Nintendo Australia receives your product, it will undergo an assessment by a qualified Nintendo technician including an inspection and full diagnostic test.

If a problem exists which is covered by the Manufacturer’s Warranty or a Consumer Guarantee and the product is accompanied by valid proof of purchase, we will repair the product at no charge and return it to you.

A product repaired under the Manufacturer’s Warranty or a Consumer Guarantee will be dispatched back to you as soon as it is completed.

If the product requires repairs but the Manufacturer’s Warranty or a Consumer Guarantee does not apply, a Repair Charge will be quoted to you by a Customer Service representative.

Any repairs or replacements carried out by Nintendo Australia will be covered by the Manufacturer’s Warranty as well as the relevant Consumer Guarantees.

How to Pay a Repair Charge or Appraisal Charge

We accept payment by VISA and MasterCard through Nintendo Customer Service. If you do not have access to a credit card we may accept payment by cheque or money order.

Frequently Asked Questions

Do I need to include proof of purchase?

If you are claiming a remedy under the Manufacturer’s Warranty or Consumer Guarantee, proof of purchase is required. If you do not have proof of purchase, we can still offer to repair your product and we will quote a Repair Charge after inspecting the product. As stated above, the Appraisal Charge will apply if you elect not to proceed with quoted repairs.

Is it possible to get a refund for a game purchased from the Nintendo eShop?

If a game has a problem which entitles you to a refund under the Australia Consumer Law in Australia or the Consumer Guarantees Act in New Zealand, you can Contact Us and receive a refund, the same as when you return a physical product to the store because it has a major problem. The Australia Consumer Law applies to software purchased from the Nintendo eShop in Australia. The Consumer Guarantees Act applies to software purchased from the Nintendo eShop in New Zealand.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Details of Australian consumers’ rights under the Australian Consumer Law can be found at www.consumerlaw.gov.au.

Details of New Zealand consumers’ rights under the Consumer Guarantees Act can be found at www.consumerprotection.govt.nz.

We do not need to provide a credit, refund or exchange in cases such as a change of mind, accidental purchase or because you simply didn’t like the game, but in any case we encourage you to Contact Us if you have any concerns about your purchase from the Nintendo eShop in Australia or New Zealand.

How do I seek assistance for a problem with a Nintendo-licensed product that was not imported or distributed by Nintendo Australia?

Nintendo Australia can only provide support for products that were imported, distributed or sold by Nintendo Australia. In all cases if a product that you purchased has a problem you are entitled to contact the retailer who sold it to you. You may also be able to find out who manufactured, imported or distributed the product by checking the product’s packaging or label.