Nintendo's Factory Service, which is defined as the repair (or replacement, at Nintendo's discretion) of Nintendo products, is available for products within their original manufacturer's warranty or service warranty period. Factory Service may also be available for a fee for products where the manufacturer's warranty or service warranty has expired, or where the issue with the product is not covered under warranty. Please visit the Nintendo Customer Support page to determine what options may be available for your product.
If you send in your product for service under the original manufacturer's warranty or the service warranty and it is determined that the issue is not covered by the warranty, payment will be required before Nintendo will repair or replace your product. Two attempts will be made to contact you to arrange for payment. If we are unable to contact you, your product will be returned to you.
Nintendo will not repair or replace any product found to be counterfeit or damaged by unauthorized modifications or tampering. Any product identified as such will be returned to you. In addition, Nintendo reserves the right to refuse requests for service that, in Nintendo's sole discretion, are fraudulent.
Nintendo reserves the right, at its sole discretion, to repair or replace a product with refurbished parts or refurbished products. Refurbished parts or products must meet functional new product specifications and may be built with new housing, or may include minor cosmetic defects (e.g., scratches, dents).
View the manufacturer's warranty text.
Service Warranty
Your repaired or replaced product will receive a service warranty that begins the day it ships back to you and continues for either 100 days or the remainder of its original manufacturer's warranty—whichever is greater. Except for this limited warranty period, this service warranty is provided under the same terms and limitations as in the product’s original manufacturer’s warranty.
Regarding Save Data
When you send in your product for service, Nintendo will attempt to preserve any saved data on your product. However, saved data is not always recoverable and your data may be lost. NINTENDO WILL HAVE NO LIABILITY FOR ANY LOSS OF DATA. Please read the documentation that is enclosed with your returned product for more information.
