Are you playing in TV Mode?

When playing in TV Mode, the console’s speakers are not active.

Please check the volume on your TV.

Is the volume on your console turned down?

Use the volume buttons to adjust the volume.

Are the console’s speakers covered by your hand or the screen protector?

Are there headphones connected to the Nintendo Switch console’s audio jack?

When headphones are connected, the console’s speakers are not active.

If none of the above resolve your issue, please contact your local customer service centre.