Is your microSD card inserted correctly?

Turn off your console, then remove and reinsert the microSD card.

Are you using a microSDXC card without having updated your console?

To use a microSDXC card, first make sure that your console is connected to the Internet, then insert the microSDXC card and follow the on-screen prompts to update your system.

Is the microSD card slot dirty?

If it is, remove any grime with a soft, dry cloth, like one used to clean glasses. Be gentle, and avoid scratches.

Is your microSD card broken?

Please check if your microSD card can be used with another compatible device you have to hand, such as a PC or digital camera, etc.

Does using a different microSD card, without any data saved on it, fix the issue?

If using another microSD card resolves the issue, it could be that there's a problem with your saved data, or that the original microSD card itself is broken.

If the issue is still not resolved, please contact your local customer service centre.