Q&A

The information in this article can help if, near the end of the Metroid Dread game, you receive the message, “The software was closed because an error occurred,” and the game forcibly closes.

We are aware of an error in software version 1.0.0 of the Metroid Dread game that prevents the player from proceeding when the specific sequence below is followed near the end of the game. On October 21, 2021, a free update to software version 1.0.1 was released that prevents this error from occurring.

Before updating to version 1.0.1 or later, if the player destroys a door while a map marker for that specific door is displayed on the map near the end of the game, the game will forcibly close and the following message will appear: "The software was closed because an error occurred."

We apologize for the inconvenience. If you are experiencing this error, please follow the steps below.

What to do

Update the Metroid Dread game to the latest software version.