Nintendo Support

Instructions on adding additional Nintendo Switch consoles to the Nintendo Switch Parental Controls application. Additional Information: Up to three Nintendo Switch consoles can be added to the Nintendo Switch Parental Controls app. Complete These Steps: Launch the Nintendo Switch Parental Controls app on your iOS or Android device. Tap the + icon in the upper-right corner. Tap "Add a Nintendo Switch Console". Tap "Next" to get the registration code for the Nintendo Switch Parental Controls app. Use the registration code to link the Nintendo Switch console.

Information: There are many ways to earn My Nintendo points: Platinum Points: Regular Platinum Points can be earned by completing missions related to the My Nintendo service. For a current list of active missions, click here. Missions related to smart device or tablet applications can also be viewed on device. Platinum Points related to an application (like Super Mario Run Platinum Points) can be earned by completing missions related to smart device or tablet applications. Gold Points: Gold Points are earned by purchasing and registering physical Nintendo Switch software released on or before March 24, 2025. Points are awarded based on the amount paid for the eligible purchase (excluding tax and any points or discounts used). A Nintendo Account is required to earn and redeem Gold Points. Terms apply. Physical Software: Gold Points are awarded at 1% of the Nintendo eShop price for the digital version of the game. Gold Points for physical games must be claimed within one year of the game’s original release date. A game card can only be registered one time. If it has already been registered by one Nintendo Account, it cannot be registered again with a different one. The physical game card must have been released on or before March 24, 2025 to be eligible for Gold Points. Other items: At Nintendo's discretion, certain purchases will not be eligible to earn Gold Points. As of March 25, 2025, digital software for Nintendo Switch no longer qualifies for Gold Points. Purchases of Nintendo 3DS or Wii U physical software and purchases of certain passes, Nintendo Switch Online memberships, automatic renewal for passes, in-game items and virtual currency are not eligible to earn Gold Points. My Nintendo Point Codes: From time to time, Nintendo will distribute point codes that can be redeemed for My Nintendo points.

About My Nintendo What is My Nintendo? My Nintendo is a Nintendo Account service that connects your Nintendo experiences across multiple touchpoints, from gaming systems to computers and smart devices. Earn points by playing apps on your smart devices, buying digital or physical games for your Nintendo Switch, and completing various missions. These points can be redeemed for various My Nintendo rewards. You can also use My Nintendo Gold Points as payment towards eligible digital Nintendo Switch game and DLC purchases on Nintendo eShop for Nintendo Switch and on the Nintendo website (where available). A Nintendo Account is required to start using My Nintendo. For help creating a Nintendo Account, click here. How do I start using My Nintendo? My Nintendo is open to anyone with a Nintendo Account. To start using My Nintendo: Visit https://my.nintendo.com. Select "Create account" or "sign in". Create a Nintendo Account or sign in to your existing Nintendo Account. That's it! Once you're signed in, you can review your My Nintendo point history, check out the latest My Nintendo rewards and view active missions you can complete to earn My Nintendo Points. Can children under 13 participate in My Nintendo? A Nintendo Account is required to start using My Nintendo. As stated in the Nintendo Account Agreement, children under the age of 13 cannot create their own Nintendo Account. However, a Nintendo Account for a child under 13 (and up to age 17) can be created by a parent/guardian by adding it through the parent/guardian’s Nintendo Account. Once the Nintendo Account has been created for a child, they can participate in My Nintendo. For additional assistance with setting up a Nintendo Account for a parent/guardian or a child, click here. Sign In/Account Creation Issues I can't remember my Nintendo Account sign-in information (email address, password). What should I do? Make sure you are using the correct method to sign in. If you created your Nintendo Account by linking it to an existing account (such as Google or Apple), select the corresponding button on the sign-in page to sign in via your existing account. If you are using a Nintendo mobile app on an iOS device (such as an iPhone or iPad), you will only be able to sign in using your Nintendo Account email address and password. If you have difficulty signing in this way, follow our steps here: Unable to Sign In to Nintendo Account on iOS Device. If you have not yet created a Nintendo Account, select "Create a Nintendo Account" on the sign-in page, then follow the steps to create your account. (Note that a Nintendo Network ID can be linked to a Nintendo Account, but they are not the same thing.) If you do not remember the password associated with your Nintendo Account, and you created your account with: Social networks (Apple or Google) - Visit the social networking site that you used to create your Nintendo Account and follow the directions there to update your password. No other services (Nintendo Account only) - Select "Forgot your password?" on the sign-in page for steps to reset your password. Where should I go to sign in to My Nintendo? To access My Nintendo, sign in via your Nintendo Account: Visit https://my.nintendo.com. Select "Sign in". Sign in to your Nintendo Account. Once you're signed in, you can review your My Nintendo points history, check out the latest My Nintendo rewards, and view active missions you can complete to earn My Nintendo Points. Please note that a Nintendo Account is required to use My Nintendo. If you have not yet created a Nintendo Account, please use the "Create a Nintendo Account" option instead. For help creating a Nintendo Account, click here. What happens if I change the country/region setting for my Nintendo Account? Gold Points are only usable in countries/regions that use the same currency as the country/region where they were earned. If you change the country/region setting for your Nintendo Account, your Gold Points will remain in your Nintendo Account, but they will not be displayed and cannot be used in countries/regions with a different currency. About My Nintendo Points and Missions What are My Nintendo Points used for? You can earn My Nintendo Points by completing various missions. My Nintendo Points can be redeemed for various Nintendo-themed rewards via the My Nintendo website. My Nintendo Platinum Points can also be used to purchase exclusive physical rewards in My Nintendo Store, or to create custom user icons for use on your Nintendo Switch console. You can also use My Nintendo Gold Points as payment towards eligible digital Nintendo Switch game and DLC purchases on Nintendo eShop for Nintendo Switch and on the Nintendo website (where available). For additional information about using Gold Points, please click here. For a list of available rewards, please click here. What kinds of My Nintendo Points are there? There are two kinds of My Nintendo Points: Platinum Points and Gold Points. Each type is earned in a different way and can be redeemed for different types of rewards. For information about earning and redeeming My Nintendo Points, please click here. Do My Nintendo Points expire? Yes. Different types of points are valid for different lengths of time: Gold Points are valid until the last day of the month 12 months after you earn them. (For example, points earned on March 24, 2025 would expire on March 31, 2026.) Platinum Points (all types) are valid until the last day of the month 6 months after you earn them. (For example, points earned on April 15, 2025 would expire on October 30, 2025.) You can see if you have any points that are about to expire via your My Nintendo points history. Expired points can no longer be redeemed and will appear in your My Nintendo history as "Expired". How can I check my My Nintendo point history? You can check the My Nintendo Points you've earned, how you've redeemed them and what points will expire via

Buying a Game How can I purchase a game on the Nintendo website? Do I need to have a Nintendo Switch console? A Nintendo Account is required to purchase games through the Nintendo website. You do not need to have your Nintendo Switch console with you, but your Nintendo Account must have accessed Nintendo eShop on a Nintendo Switch console at least once before you can purchase digital games on the Nintendo website. To learn more about purchasing a game, please read How to Purchase or Pre-Order Software on the Official Nintendo Website. How can I pay for my game? You can redeem My Nintendo Gold Points towards the purchase price of digital Nintendo Switch games and DLC. The remaining amount of the purchase will be deducted from your Nintendo eShop balance. If you do not have enough funds, you can add additional funds using the following methods: Credit card. A PayPal account. A Nintendo eShop Card. Is a Nintendo Network ID required to purchase games? A Nintendo Account is required to purchase games through the Nintendo website. The games you buy will be automatically downloaded to the console that is associated with your Nintendo Account. When will I be charged for my order? The full amount of the purchase will be deducted from your Nintendo eShop balance when you place your order. If you don't have enough funds, you can use a Nintendo eShop Card or a valid credit card to add more. For released games, the game will begin downloading to your Nintendo Switch console as soon as you place your order. Once the download is complete, start the game from your console's HOME Menu to begin playing. For pre-ordered games, the game will be pre-loaded to your console at the time of your order. You'll be able to start playing after downloading a small update that is made available at the time the game is released. For more information about this process, click here. What is the order cancellation policy for digital purchases? All sales are final—note, however, that pre-orders can be cancelled any time before the payment is processed and the game is pre-loaded on your system (up to 7 days before the game’s release date). Please be sure that you meet all of these download requirements for your game before you place your order. Why was my credit card declined? Unfortunately, we aren't able to provide the specific reason a credit card is declined. If you aren't sure why your credit card was declined, please check with the bank or company that issued your credit card for information. Downloading a Game What do I need to download a game? You'll need a Nintendo Switch console, a Nintendo Account, an internet connection and Nintendo eShop access to download the game once you've purchased it. For help downloading a game, click here. When can I download my game? Your game will be downloaded to your console as soon as you complete your purchase, or, for pre-orders, no sooner than 7 days prior to the game’s release date. (Please be sure that your console meets all of these download requirements.) For released games, once the download is complete, start the game from your console's HOME Menu to begin playing. For pre-ordered games, when payment has been processed and no sooner than 7 days prior to the game’s release date, a non-playable version of the game will be pre-loaded to your console. You’ll be able to start playing the game after downloading a small update that is made available at the time the game is released. For more information about this process, click here. I don't see the game on my Nintendo Switch console! Once you've completed your purchase, your game will automatically download to the console associated with your Nintendo Account. To download the game, your Nintendo Switch console must have enough memory space available and it must be turned on or in sleep mode (with an active internet connection). The game will appear on your console once the download is complete. For pre-ordered games, the game will be pre-loaded to your console no sooner than 7 days prior to the game’s release date. You'll see an icon for the game on the HOME Menu, but you will not be able to launch the game until it is officially released. You'll be able to start playing after downloading a small update that is made available at the time the game is released. If your game isn't appearing, try the following: Check the Nintendo Switch HOME Menu to see if there is a game icon that shows that the download is currently in progress. If the download is still in progress, wait until the download is complete. Make sure that your console is connected to the internet and meets these requirements. For help setting up or troubleshooting your internet connection, click here. Check "Data Management" in the Nintendo Switch System Settings to verify that there is enough space on your console to complete the download. If there is not enough space, delete some content. Check "Account Information" in Nintendo eShop (select your user icon in the upper-right corner). Any games that have been purchased or redeemed on the console will appear here, and can be re-downloaded at no additional cost. General Questions How do you use my personal information? Nintendo knows that privacy is important to you. Our Nintendo Account Privacy Policy (https://accounts.nintendo.com/term_chooser/privacy_policy) describes our collection, use, disclosure, storage and protection of your information. Can I add games to my Wish List through the Official Nintendo website? You can add games to your Wish List by locating the game on the Official Nintendo website and selecting "Add to Wish List" on the right-hand side of the screen. If you are already signed in, the game will then be automatically added to your Wish List. If you are not signed in, you will be prompted to sign in first. You can also add games to your Wish

My Nintendo Points (Gold, Platinum, Super Mario Run, etc) are missing from your Nintendo Account. Additional Information: Unused My Nintendo points expire after a certain period of time: Gold Points are valid for 12 months after you collect them. Platinum Points (all types) are valid for 6 months after you collect them. Expired points can no longer be redeemed and will appear in your My Nintendo history as "Expired." If the missing points have expired, click here. What to Do: Review your My Nintendo points history to check your balance and history: Verify your total point balance in the upper-right corner of the screen. Points are divided between Gold, Platinum, and Application (like Super Mario Run), depending on the mission you completed. Determine whether the My Nintendo points have been spent already. Any Points showing a minus amount (example: -30) were deducted when you redeemed a reward. Check your history to see whether the My Nintendo points expired. Once points have expired, they can no longer be used. Make sure that you've completed the My Nintendo Mission correctly. How to  Some missions require that you manually redeem My Nintendo Points by selecting Collect points once you have completed the mission. These missions may also have a timeframe during which the points must be collected. If this time passes, the mission will count as completed but the points will not be granted. For certain missions, points are only granted when you launch Nintendo Switch Online from the HOME Menu on your Nintendo Switch after completing the mission. The completion status for Nintendo Switch Online missions may be delayed when the Nintendo Switch Online services are experiencing high traffic. If the mission is not completing right away, please check the mission status later. For a list of current Missions and Points, click here. Which type of My Nintendo points are missing from your balance?

Thank you very much for your continued support of our products. On March 25th, 2025, at 3:30PM AEDT / 5:30PM NZDT, the ability to earn Gold Points will end. Gold Points already earned can still be used on Nintendo eShop to receive a discount, even after this end date. We sincerely thank you for using the My Nintendo rewards program and apologise for any inconvenience. What does this mean for you? Earning Gold Points from digital purchases and download codes From March 25th, 2025, customers will no longer earn Gold Points when making digital purchases from Nintendo eShop, My Nintendo Store and the official Nintendo website, or by redeeming download codes. Earning Gold Points from pre-orders of digital titles Pre-orders for digital titles from Nintendo eShop, My Nintendo Store or the official Nintendo website made by March 24th, 2025, will still earn Gold Points regardless of the game’s release date, even if the payment is processed after March 24th. Gold Points earned from such a pre-order will be granted to the customer’s Nintendo Account within 24 hours of a) the payment being processed and b) an email with the subject “Thank you for your Nintendo eShop purchase” being sent to their registered email address. If the customer cancels such a pre-order before the payment has been processed, or if the payment process doesn’t go through for customer-related reasons (such as insufficient funds or an expired credit card set for payment), Gold Points will not be granted, even if the same title is pre-ordered again or purchased by the customer at a later date. Please note that pre-orders for digital games placed with external retailers are fulfilled as download codes. As such, and as explained above, these download codes will not earn Gold Points from March 25th. Earning Gold Points from physical Nintendo Switch Game Cards Gold Points can still be earned by registering physical Game Cards from the HOME Menu of a Nintendo Switch console, as long as the title has been released by March 24th, 2025. If a title is released after that date, Gold Points cannot be earned. The original release date of a title is defined by the information shown on Nintendo eShop. Gold Points can be earned from registering a Game Card for a period of one year from a title’s original release date in Australia and New Zealand. Any previous commitment by Nintendo Australia & New Zealand to grant Gold Points outside of the methods described above will still be fulfilled. Additionally, customers may also be granted Gold Points for exceptional reasons at Nintendo’s discretion, even after March 24th, 2025. Spending your existing Gold Points Gold Points are valid for 12 months from the date of being earned, expiring at the end of a calendar month. Gold Points earned by customers by March 24th can be used to get a discount on Nintendo eShop purchases until they expire, even after the distribution of Gold Points has ended.

Information You can change your Nintendo Switch Online membership plan in various ways: If you have a Nintendo Switch Online Individual membership, you can change to a Nintendo Switch Online + Expansion Pack Individual membership, a Nintendo Switch Online Family membership, or a Nintendo Switch Online + Expansion Pack Family membership. If you have a Nintendo Switch Online + Expansion Pack Individual membership, you can change to a Nintendo Switch Online + Expansion Pack Family membership. If you have a Nintendo Switch Online Family membership, you can change to a Nintendo Switch Online + Expansion Pack Family membership. If you already have an individual membership and want to upgrade to a family membership, you can use the remaining days of your Nintendo Switch Online individual membership as a discount to purchase a family membership, up to the full cost of the family membership. The value of your discount is based on the number of remaining days in your individual membership. To purchase a family membership, you must be aged 18 or older and select a credit card or PayPal account for auto-renewal. Follow the steps below to use your remaining individual membership days to purchase a family membership at a discounted price: Select Nintendo eShop on the HOME Menu of your Nintendo Switch to launch the Nintendo eShop.  Select the account that has the individual membership.  Select Nintendo Switch Online on the left side of the screen.  Select Membership Options to see the current membership pricing and plans, including the regular price of a family membership and the price you will pay after your discount is applied.  Select Proceed to Purchase next to the family membership pricing.  Review the on-screen information on automatic renewal and select the payment method you will use to set up automatic renewal. A credit card or PayPal account must be used to set up auto-renewal, but you can still select Nintendo eShop funds or My Nintendo Gold Points to make the purchase on the following screen.  You can turn off auto-renewal or adjust your auto-renewal settings at any time after purchasing your membership.  Review the discounted pricing and additional information on automatic renewal. By default, your available Nintendo eShop balance will be used for the payment. If you do not have enough funds, select the payment method you will use to complete the purchase.  Check Agree if prompted, then select Confirm to complete the purchase.  Your remaining individual membership time will be removed, and you will begin your 12-month family membership. If needed, review our information on how to add members to a family group so that you can begin sharing your family membership.  If you are already part of a Family Membership, it is not possible to purchase or change to an Individual Membership. You will need to wait until your current membership ends and purchase the other one. (Make sure that you’ve turned off auto-renewal if you are the original purchaser, so the Family Membership doesn’t begin again.)

Description: Step by step instructions on redeeming My Nintendo Points for a My Nintendo reward. Key Points: Gold Rewards can only be redeemed with Gold Points; Platinum Rewards can be redeemed with Platinum Points. You can also use My Nintendo Gold Points as payment towards eligible digital Nintendo Switch game and DLC purchases, including Nintendo Switch Online membership, in the Nintendo Switch eShop and on the Nintendo website (where available). Gold Points cannot be used towards passes, auto-renewals, in-game items, or virtual currency. The Rewards details pages show the amount and type of My Nintendo points needed for each specific reward. You must link a Nintendo Network ID to your Nintendo Account to redeem software discounts. What to Do: Go to https://my.nintendo.com and sign in to your Nintendo account. Click "Menu" in the upper-left corner of the screen, then "Redeem points" to see the list of available Rewards. Locate a Reward you want from the list, then click the Reward to display the details. What Type of My Nintendo Reward Do You Want to Redeem Your My Nintendo Points For?

Instructions on viewing your My Nintendo point and reward history. Additional Information: Download codes issued for downloadable games, Themes, or DLC will display in your Point Log. For help finding a download code for an item that you've ordered, click here. Gold Points are only usable in countries that use the same currency as the country where they were earned. If you change the country setting associated with your Nintendo Account, your Gold Points will remain in your Nintendo Account, but they will not be displayed and cannot be used in countries with a different currency. What to Do: Go to https://my.nintendo.com and sign in to your Nintendo Account. Select "Menu" in the upper-left corner, then select "Your points". Point Overview - Your current Gold Point and Platinum Point totals. Point Expiry - A monthly breakdown of the amount and type of points that are set to expire within the next 6 months. (Points that have already expired will appear in your Point Log.) Point Log - Your My Nintendo point and reward history. Use the month filter to search your history for a specific month. For My Nintendo rewards with a download code, select "Review your download code" to see the download code for that reward.

Situation: Unused My Nintendo Points have expired. Information: Different types of points are valid for different lengths of time: Gold Points are valid until the last day of the month 12 months after you earn them. (For example, points earned on March 24, 2025 would expire on March 31, 2026.) Platinum Points (all types) are valid until the last day of the month 6 months after you earn them. (For example, points earned on April 15, 2025 would expire on October 30, 2025.) You can always check whether any points are about to expire via the "Your points" page of the My Nintendo website when signed in to your Nintendo Account. Once your My Nintendo Points have expired, they can no longer be used. The expiry date cannot be extended.

As of March, 2018, you can now redeem My Nintendo Gold Points for eligible digital Nintendo Switch game and DLC purchases in the on Nintendo eShop or the official Nintendo website (where available). The way you earn Gold Points has also changed. Instead of basing the amount of Gold Points received off price tiers, you earn Gold Points based on the amount paid (excluding tax and any points or discounts used): 5% for eligible digital purchases on Nintendo eShop (Nintendo Switch, Nintendo 3DS, Wii U) 1% of the Nintendo eShop price for physical purchases (Nintendo Switch) For details about earning and redeeming Gold Points, please click here.

Step-by-step instructions on completing My Nintendo missions. Additional information: For a list of current My Nintendo missions, click here. There are various different types of My Nintendo mission: Gold Points: Register a physical Nintendo Switch game released on or before March 24, 2025. Please note that as of March 25, 2025, digital software for Nintendo Switch no longer qualifies for Gold Points. Similarly, physical and digital software for Nintendo 3DS and Wii U, Nintendo Switch Online membership purchases and auto-renewal, passes, in-game items, virtual currency, and themes do not qualify for Gold Points. Missions for Regular Platinum Points: Complete specified missions on My Nintendo to earn Regular Platinum Points. Nintendo Switch Online missions for Regular Platinum Points: Launch Nintendo Switch Online from the Nintendo Switch HOME Menu and complete missions from the "Missions & Rewards" section. For example, play the specified game from one of the classic game libraries to earn Regular Platinum Points. Nintendo Switch Online Missions & Rewards are available in the US, Canada and Mexico, as well as in Japan, Australia and all European countries where Nintendo Switch Online is available. Missions for application-specific Platinum Points: Complete missions related to specific smart device or tablet applications. For example, complete a mission related to Super Mario Run to earn Super Mario Run Platinum Points. Complete These Steps: Which type of mission are you trying to complete?

Select games and DLC are available to pre-order on Nintendo eShop prior to their release date. When you pre-order content on Nintendo eShop, payment will not be processed until, at earliest, 7 days before the game is released. When payment is processed, a non-playable version of the game will be pre-loaded to your system. You’ll be able to start playing the game after downloading a small update that is available at the time the game is released. How do I pre-order a game or DLC? To pre-order an applicable game, locate your game on your Nintendo Switch system’s Nintendo eShop or on nintendo.com.au. Select Proceed to pre-order and follow the on-screen steps to set up your pre-order. Up to 7 days before the game’s release date, your selected payment will be processed, and the game will be pre-loaded on your system. At the time of the games release, you’ll be able to start playing the game after downloading a small update. If the payment fails to process, your pre-order will be canceled. When will I be charged? You will be charged for the full amount of the purchase no sooner than 7 days prior to the game’s release date. When setting up your pre-order, you can select the payment method you wish to use (credit card, PayPal, Game Voucher or available Nintendo eShop funds). Can I cancel a pre-order? Yes, you can change your mind any time before the payment is processed and the game is pre-loaded on your system (up to 7 days before the game’s release date). For steps to cancel your pre-order, see How to Cancel a Pre-Order for a Game on Nintendo eShop. Can I use My Nintendo Gold Points toward my pre-order? Yes. When you pre-order your game, you will have the option to Redeem points after selecting your payment method. When you opt to use My Nintendo Gold Points, all available Gold Points you have at the time payment is processed will be used toward the purchase, up to the purchase price. It is not possible to select a specific number of Gold Points to use for your pre-order. What happens when a game or DLC is pre-loaded? When a game or DLC is pre-loaded, the full content is downloaded to your system. This means you will not need to wait for the content to download at the time it is released. You’ll see an icon for the game on your HOME menu, but you will not be able to launch the game until it is officially released, and a small update is downloaded. How do I get the software update that unlocks the game on the release date? If an update is needed and your Nintendo system is connected to the Internet, you will be prompted to download the update data once you launch the game. Additionally, if you have your console in sleep mode and connected online, the update data will download and install automatically. Why was my pre-order cancelled? A pre-order can be cancelled for several reasons, including if payment could not be processed due to insufficient funds or an expired credit card. If your pre-order was cancelled, you can still place a new pre-order or purchase the game when it is released. For more information on the reason your pre-order was cancelled, see Nintendo eShop Pre-Order was Cancelled. Why is my pre-order on hold? Your pre-order will be placed on hold, or a pending status, if your Nintendo Account has deregistered all Nintendo Switch systems associated with it. Your pre-order can be reinstated if you link your Nintendo Account to a Nintendo Switch system and access the Nintendo eShop. For more information, see Nintendo eShop Pre-Order is on Hold. Can I pre-order games for Nintendo 3DS or Wii U? It is not possible to pre-order games for Nintendo 3DS or Wii U as you can for games for Nintendo Switch. However, you may be able to pre-purchase a game before release.

General Information What are Nintendo Switch Game Vouchers? Nintendo Switch Game Vouchers are a special offer available to Nintendo Switch Online members that can be purchased in a set of two. Each individual voucher can be redeemed for a selected Nintendo Switch digital software title, presenting the opportunity to save on two games. Please visit the relevant link below to view current and future eligible titles. Australian customers click here. New Zealand customers click here. Who is eligible to purchase and redeem Nintendo Switch Game Vouchers? Users with an active, paid Nintendo Switch Online membership (individual or family) are eligible to purchase and redeem vouchers. If your Nintendo Switch Online membership ends before you redeem a voucher, you will still be able to use the voucher as long as you begin a new membership before the voucher expires. What does a set of Nintendo Switch Game Vouchers cost? Nintendo Switch Game Vouchers are sold in sets of two vouchers. Current prices can be checked via the Nintendo Switch Game Vouchers section of your Nintendo Account page, under Online Services. Which countries are eligible for this offer? Nintendo Australia has this offer available in Australia and New Zealand. If you live outside of Australia or New Zealand, for details regards your region please visit support.nintendo.com. Vouchers can only be redeemed for titles in the same region that they were purchased in. Is there a limit to the number of Nintendo Switch Game Vouchers I can purchase? Yes. You cannot have more than eight active vouchers at a time. If you currently have eight active vouchers, you'll be able to purchase another set after using two vouchers. Do Nintendo Switch Game Vouchers expire? Unused vouchers expire one year (365 days) after the date of purchase. Please redeem your vouchers before they expire. How can I check how many vouchers I have remaining and what their expiry dates are? You can see your available, unused Nintendo Switch Game Vouchers in the Nintendo Switch Game Vouchers section of your Nintendo Account page, under Online Services, where each individual voucher will be listed along with its expiry date. How to check voucher status on Nintendo Switch Your vouchers and their expiry dates can also be found using your Nintendo Switch console: Launch Nintendo eShop from the HOME Menu with the Nintendo Account that was used to purchase the vouchers. Select your user icon in the top-right corner. Select Nintendo Switch Online in the left-hand menu. Scroll down to the Nintendo Switch Game Vouchers section. Each individual voucher will be listed along with its expiry date. How can I check my Nintendo Switch Game Voucher purchase and redemption history? You can see the voucher sets you have purchased and how your vouchers have been redeemed from the Purchase History menu on accounts.nintendo.com. Are Nintendo Switch Game Vouchers purchased before 24th March 2025 eligible for My Nintendo Gold Points? Yes. If you purchase a set of Nintendo Switch Game Vouchers on or before March 25th, 2025, at 3:30PM AEDT / 5:30PM NZDT, you will receive Gold Points for the purchase. You will not receive additional Gold Points when you redeem a voucher on a game. When you redeem vouchers, you may be eligible for My Nintendo promotions. Review the promotion details for more information. Purchasing Nintendo Switch Game Vouchers When did Nintendo Switch Game Vouchers become available for purchase? Sets of two Nintendo Switch Game Vouchers became available for purchase starting on the 16th of May 2019. They can be redeemed within a year from the date of purchase. How do I purchase Nintendo Switch Game Vouchers? Nintendo Switch Game Vouchers can be purchased in sets of two in Nintendo eShop for Nintendo Switch or on the official Nintendo website. For more information, please read How to Purchase Nintendo Switch Game Vouchers. Can I give Nintendo Switch Game Vouchers to a friend? No. Vouchers can only be redeemed by the same Nintendo Account that was used to purchase them. Redeeming Nintendo Switch Game Vouchers Regarding Nintendo Switch 2 exclusive games Please note that Nintendo Switch Game Vouchers cannot be redeemed for Nintendo Switch 2 exclusive games. Do I need a Nintendo Switch Online membership to redeem a Nintendo Switch Game Voucher? Yes. You must be part of an active, paid individual or family membership to redeem a voucher. If your membership ends while you have an unused voucher, you can still use the voucher after you begin a new Nintendo Switch Online membership and before the voucher expires. The voucher expiry date will not be extended for the time you do not have an active membership. Any game redeemed with a voucher will be available to the Nintendo Account that redeemed the voucher regardless of the user's Nintendo Switch Online membership status. How do I redeem a Nintendo Switch Game Voucher? Vouchers can be redeemed in Nintendo eShop for Nintendo Switch or through the Nintendo website. For detailed steps, please read How to Redeem a Nintendo Switch Game Voucher. Which games are eligible to purchase with a Nintendo Switch Game Voucher? You can view the list of current and future games available to be redeemed with a voucher either in Nintendo eShop using your Nintendo Switch console or by visiting the appropriate page on the Nintendo website. How to check eligible titles on Nintendo Switch Launch Nintendo eShop from the HOME Menu. Select Nintendo Switch Online in the left-hand menu. Scroll down and select Nintendo Switch Game Vouchers. Select View List of Software Available via Voucher to view the list of current and future eligible games. A future eligible title can be redeemed with a voucher after it is made available for pre-order. How to check eligible titles online Australian customers click here. New Zealand customers click here. Can I redeem a Nintendo Switch Game Voucher for an unreleased (pre-order) title? Eligible upcoming titles can be pre-ordered using a voucher. You can view the current list of eligible titles on Nintendo eShop. Note: A voucher cannot

Description: Instructions on earning My Nintendo Gold Points for physical games on Nintendo Switch. Additional Information: Only physical games for Nintendo Switch whose original release date was on or before 24th March 2025 qualify for My Nintendo points. Each game card can be redeemed one time. Physical games earn one-fifth of the Gold Points that would be earned for the equivalent digital version. (For example – if a digital game earns 60 Gold Points, the physical version would earn 12 Gold Points.) Gold Points must be claimed: Within one year of the game’s original release date. If a physical version of a game is released later than the digital version, it may no longer qualify for Gold Points. Complete These Steps: Insert the game card into the Nintendo Switch console. Highlight the game icon on the HOME Menu. Press the + Button or the – Button to access the options menu for the game. Highlight “My Nintendo Rewards Programme”, then select “Earn Points (game card version only)”. Select the Nintendo Account you would like to use to earn the Gold Points.

Steps for when you receive error code 2016-0406 and the message "You cannot earn My Nintendo points for this software." when trying to register physical software for Gold Points. Information The software you are trying to register is not eligible for My Nintendo Gold Points. For more information, please read Discontinuation of Earning My Nintendo Gold Points.

In this article, you'll learn how to redeem My Nintendo Platinum Points for icon parts that can be used to create a special, custom user icon. Information Users with an active Nintendo Switch Online membership can redeem their My Nintendo Platinum Points for various icon parts that can be used to create unique, custom icons for their Nintendo Switch user profile. Platinum Points are earned by completing My Nintendo missions. If you have an active Nintendo Switch Online membership, special weekly and monthly My Nintendo missions are also available that provide more opportunities to earn points. You must have an active, paid Nintendo Switch Online membership to redeem points for icon parts. However, once an icon part has been added to your collection, you will not lose access to it, even if you no longer have an active membership. What to do Ensure that your Nintendo Switch console has been updated to the most recent system version. Launch Nintendo Switch Online from the HOME Menu and select the user who will get the icon parts. Select Missions & Rewards. Currently available icon parts are displayed on the right. Each month will feature different themes. The available icon parts will be updated on a weekly basis. Press the L Button and R Button to scroll through the different games and the associated icon parts that are currently available. Note that some icon parts may be exclusive to those with a Nintendo Switch Online + Expansion Pack membership, while others will require playing the relevant game while the parts are available, or require having played the game on at least three separate days within the last 30 days. Select the desired icon part, then select Redeem Points to redeem Platinum Points to add it to your icon collection. There are 3 types of icon parts: characters, backgrounds and frames. Generic frames and background colours are available without using Platinum Points, but you can also redeem Platinum Points for frames and backgrounds specific to the game in question. You cannot combine the icon parts with the user icons available in the System Settings or on your user page. Icon parts can only be combined with other parts from the same game. For example, you are unable to combine Animal Crossing: New Horizons icon parts with Super Mario Odyssey icon parts. When you have redeemed points for all the desired icon parts, select the icon in the top-right corner of the screen to open your icon collection. In the icon collection, press the L Button and R Button to switch between the "Icons" screen, which shows any special icons you have already created, and the "Icon Parts" screen, which shows icon parts you've obtained. On the "Icons" screen, select the + symbol and choose the game you want to use parts from. A few suggested icons using parts from that game will appear. You can use one of these or select Create Own Icon to choose other parts to use. From the "Icon Parts" screen, choose the game you want to use parts from, then select a part to use and select Use to Create Icon. A few suggested icons using that part will appear. You can use one of these or select Create Own Icon to choose other parts to use. There are two ways to create a new icon: Choose the frame, character and background you would like to use for your custom icon, then select OK to create the icon. Each icon part can only be used with other icon parts from the same game, or with the generic frames and backgrounds. If the character part you chose already has a background, you may not be able to use a separate background part with it. The newly created icon will be added to your collection. A maximum of 100 user icons can be saved to your icon collection. Once created, you can choose the icon from your icon collection to set it as your user icon. Custom user icons created in this way can only be set as your user icon through Nintendo Switch Online on the HOME Menu. They will not appear as options when changing your user icon in System Settings or on your user page. Once you have created a custom icon, you will still be able to access and use it even if you no longer have an active Nintendo Switch Online membership. Created icons are managed per Nintendo Account. If you have linked the same Nintendo Account to multiple Nintendo Switch consoles, the icons will appear across those consoles. You cannot share your icon parts with other Nintendo Accounts.

The information in this article can help you if you have questions about custom user icon parts that are exclusive to Nintendo Switch Online + Expansion Pack members. Information Users who have an active Nintendo Switch Online membership can redeem their My Nintendo Platinum Points for various icon parts that can be used to create custom icons for their Nintendo Switch user. Additionally, users with an active, paid Nintendo Switch Online + Expansion Pack membership may from time to time have access to exclusive icon parts. FAQ How do I qualify for the exclusive icon parts? To qualify for the exclusive icon parts, you must have an active, paid Nintendo Switch Online + Expansion Pack membership. If you have a Nintendo Switch Online + Expansion Pack family membership, all members of your Nintendo Account family group qualify. How do I redeem the exclusive icon parts? Ensure that you have an active Nintendo Switch Online + Expansion Pack membership, then redeem your My Nintendo Platinum Points for the exclusive icon parts. What happens to my exclusive icon parts if I no longer have an active Nintendo Switch Online + Expansion Pack membership? Once an icon part has been added to your collection, you will not lose access to it, even if you no longer have an active Nintendo Switch Online + Expansion Pack membership.

Latest Version: Ver. 3.0.0 (Released 24 March 2025) Performing the System Update: You will receive a notification if a system update is available. Press the Notification Button when the envelope icon is displayed on the clock screen to see recent notifications and follow the steps shown to perform a system update. To manually perform a system update, see How To Perform a System Update on Nintendo Sound Clock: Alarmo. Ver. 3.0.0 (Released 24 March 2025) The alarm's ON/OFF, time, and mode can now be set separately by each day of the week. Sleepy sounds play time can now be set in one minute increments between 1-60 minutes. Scenes can be previewed from the alarm scene selection screen. Improvements to the determining of when to play sleepy sounds. Ability to set up playing sleepy sounds once again even if they have already been played has been added. Screen brightness option for darkness has been increased. The device's MAC address can be checked when the device is offline. General system stability improvements to enhance the user's experience. Update history

The information in this article can help you when you're unable to make a purchase on the Nintendo eShop using a credit card and receive the error code 2813-2470. Important: Make sure that your Nintendo Account country setting matches the country your credit card is issued in. Payment may be restricted to credit cards issued in the same country as your Nintendo Account. What to do Delete any saved credit card information on your Nintendo Account. Make sure that your Nintendo Account country setting matches the country your credit card is issued in. Payment may be restricted to credit cards issued in the same country as your Nintendo Account. For example, a credit card issued in America will not work if your Nintendo Account is set to Australia. Try to buy the item again and make sure you enter all your card information correctly, including name, billing address, and security code. Situation Not Resolved: If you continue to receive the error code, there may be an issue related to the credit card. Please check with the bank or company that issued your credit card for more information and to make sure your billing information is accurate. In the meantime, you can use a different credit card, Nintendo eShop Prepaid Cards, or a PayPal account to add funds to your Nintendo Account.

No. There is no way to send a gift in the Nintendo eShop (on-device or off-device). Prepaid Nintendo eShop funds cards are available in most retailers, and may be a good option to consider. Players can use the prepaid card to add funds to their Nintendo eShop account, to put towards future purchases.

Nintendo constantly aims to improve the functionality of its systems and services in order to provide the easiest, most user-friendly experience possible. As a part of these efforts, we are making Nintendo Switch system updates available for download via the Internet. Latest version: 19.0.1 (Distributed October 29, 2024) Performing the System Update: In most situations, the Nintendo Switch will automatically download the most recent system update while it is connected online. You can verify your current menu version and manually start the update from the System Settings menu if necessary. Important: If you are unable to perform the system update, restart your console and try again. Ver. 19.0.1 (Released October 29, 2024) Fixed an issue with the Nintendo GameCube Controller Adapter and Nintendo GameCube Controller(s) not being recognised. Fixed an issue where some network processes, like downloading software, weren’t working as expected during sleep mode. General system stability improvements to enhance the user's experience. Update history

In this article, you'll learn how to access the content included in the Mario Kart 8 Deluxe – Booster Course Pass DLC. Important In order to play the content in the Mario Kart 8 Deluxe – Booster Course Pass DLC, you must have Mario Kart 8 Deluxe (sold separately). You can play the content in the Mario Kart 8 Deluxe – Booster Course Pass by purchasing it on Nintendo eShop or by downloading it at no additional cost if you have a Nintendo Switch Online + Expansion Packmembership. Use the table below to understand the difference between purchasing the DLC and downloading it for free with a Nintendo Switch Online + Expansion Pack membership. Nintendo eShop Purchase Nintendo Switch Online + Expansion Pack Membership Cost Price available on Nintendo eShop As part of membership for no additional cost Who can play - The account that purchased the DLC - All users on the purchasing account's primary console - Any account with an individual membership - All accounts that are part of a Nintendo Account family group with a family membership When it can be played Indefinitely For the duration of the active membership Internet requirements - Internet connection not required to access content - Internet connection and Nintendo Switch Online membership required to use online features - Internet connection required when launching the game - Internet connection required to use online features Save data - Stored on the console - Nintendo Switch Online membership required for save data backup feature - Stored on the console - If membership expires, save data is retained and can be accessed again after purchasing another membership or purchasing the DLC separately What to do Will you be accessing the Mario Kart 8 Deluxe – Booster Course Pass through a Nintendo eShop purchase or through a free download as part of a Nintendo Switch Online + Expansion Pack membership? Nintendo eShop Purchase Purchase the Mario Kart 8 Deluxe – Booster Course Pass DLC on Nintendo eShop. The DLC must be downloaded to your console to access the content. If it has been deleted, it can be redownloaded on Nintendo eShop. Ensure that your Mario Kart 8 Deluxe software has been updated to the latest version. Launch Mario Kart 8 Deluxe and proceed through your selected game mode: Single Player: Grand Prix, Time Trial, VS Race Multiplayer: Grand Prix, VS Race Online Play: Friends and Rivals Wireless Play Upon reaching the course selection screen, any new cups released as part of the Mario Kart 8 Deluxe – Booster Course Pass can be accessed by pressing the L Button or R Button or by moving the Left Stick upwards. When playing Online Play in Global, Regional or Tournament mode, any courses released as part of the Mario Kart 8 Deluxe – Booster Course Pass will appear randomly among the selection of courses offered before each race. Courses available in Wave 1 of the Mario Kart 8 Deluxe – Booster Course Pass will be added to the random rotation in Online Play Global, Regional and Tournament modes from 22 March 2022. Nintendo Switch Online + Expansion Pack download Begin a Nintendo Switch Online + Expansion Pack membership or join a Nintendo Switch Online + Expansion Pack family membership if you do not already have an active membership. Download the Mario Kart 8 Deluxe – Booster Course Pass DLC for free from the Nintendo Switch Online menu on Nintendo eShop. Ensure that your Mario Kart 8 Deluxe software has been updated to the latest version. Launch Mario Kart 8 Deluxe and proceed through your selected game mode: Single Player: Grand Prix, Time Trial, VS Race Multiplayer: Grand Prix, VS Race Online Play: Friends and Rivals Wireless Play Upon reaching the course selection screen, any new cups released as part of the Mario Kart 8 Deluxe – Booster Course Pass can be accessed by pressing the L Button or R Button or by moving the Left Stick upwards. When playing Online Play in Global, Regional or Tournament mode, any courses released as part of the Mario Kart 8 Deluxe – Booster Course Pass will appear randomly among the selection of courses offered before each race. Courses available in Wave 1 of the Mario Kart 8 Deluxe – Booster Course Pass will be added to the random rotation in Online Play Global, Regional and Tournament modes from 22 March 2022. Playing Mario Kart 8 Deluxe – Booster Course Pass content without a standalone purchase or Nintendo Switch Online + Expansion Pass membership Players who have not purchased the Mario Kart 8 Deluxe – Booster Course Pass separately or accessed it for no additional cost as part of a Nintendo Switch Online + Expansion Pack membership can still play the new available courses in the following scenarios: Via Online Play > Friends and Rivals mode, if the room host has purchased the content or has access to it through a Nintendo Switch Online + Expansion Pack membership. All players in a Friends and Rivals room can freely choose from the cups and courses available to the room host. Via Online Play > Global, Regional and Tournament modes, available randomly as part of the courses offered before each race. Courses available in Wave 1 of the Mario Kart 8 Deluxe – Booster Course Pass will be added to the random rotation in Online Play Global, Regional and Tournament modes from 22 March 2022. Via Wireless Play, if the room host has purchased the content or has access to it through a Nintendo Switch Online + Expansion Pack membership. All players in a Wireless Play room can freely choose from the cups and courses available to the room host.

In this article, you'll learn how to view your 2-step verification backup codes, or generate new codes if you have used all of your backup codes. Complete these steps Go to the Nintendo Account website and sign in to your Nintendo Account. Select Sign-In and Security Settings, then scroll down to Two-Step Verification and select Edit. You may be prompted to confirm your identity by re-entering your password and/or by verifying your email address. If prompted to enter your password, enter it, then select OK. If you have enabled passkey authentication, you can confirm your identity by signing in using your passkey. If prompted to verify your email address, select Submit to have an email with a verification code sent to the email address associated with your Nintendo Account. Locate the code in your email and enter it in the "Verification code" box, then select Verify. If you do not receive the email, but you have registered a phone number to your Nintendo Account, select Use another method to verify your identity on the "Email address verification" screen, then Verify. A code will be sent via text message to your phone number—enter it in the "Verification Code" box and select Verify to verify your identity If you have not registered a phone number to your Nintendo Account (or the verification text message does not arrive) and do not receive the email, please follow our steps for Did Not Receive a Nintendo Account Identity Verification Email. You may also be prompted to enter an additional 2-step verification code to proceed. Launch the Google Authenticator app on your smart device, enter the code it displays and select Verify. If you do not currently have access to the app, select Use another method to verify your identity and use one of the backup codes you received when setting up 2-step verification. (You should have copied and saved these in a safe place). If you do not currently have access to your backup codes, select Use another method to verify your identity on the "Enter a backup code" screen. An email with a verification code will be sent to the email address associated with your Nintendo Account. Locate the code in your email and enter it in the "Verification code" box, then select Verify. If you do not receive the email, but you have registered a phone number to your Nintendo Account, select Use another method to verify your identity on the "E-mail address verification" screen, then Submit. A code will be sent via text message to your phone number—enter it in the "Verification Code" box and select Verify to verify your identity. If you have not registered a phone number to your Nintendo Account (or the verification text message does not arrive) and do not receive the email, please follow our steps for Did Not Receive a Nintendo Account Identity Verification Email. Select Check backup codes. If you want to generate new backup codes, select Generate new codes, review the information about generating new codes, then select Generate new codes again. Be sure to store your new backup codes in a safe location.