If possible, you should first check if your Game Boy Advance works perfectly with other games, and whether the Game Pak in question runs properly on another Game Boy Advance.

• If this is not possible, please send us your Game Boy Advance plus the game for repair or replacement.
• If the Game Boy Advance also doesn't work properly with other games, please send us the Game Boy Advance for repair or replacement.
• If your game also doesn't work without problems on another Game Boy Advance, please send us the game for repair or replacement.

NOTE:

• We can only perform repairs or replace games that originated directly from Nintendo.
• You can find out which games are Nintendo titles by contacting the Nintendo Service Centre (see Contact section for details).