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    Blank Screen or No Image on the Television [Nintendo Classic Mini: Super Nintendo Entertainment System]

    Support | Nintendo Classic Mini: Super Nintendo Entertainment System

    Description:

    The power LED on the front of the console is lit but there is no image on the television screen.

    Additional Information:

    • If the POWER Switch is in the ON position but the power LED is unlit, click here.
    • If the screen goes dark after several minutes of game play, click here.

    What to Do:

    1. Power down the TV or monitor, and power down the console by sliding the POWER Switch to the OFF position.
    2. Unplug the HDMI cable from the console and from the TV or monitor, then unplug the AC adapter from the wall outlet and from the back of the console.
    3. Check the serial number on the bottom of the console.
      • Consoles sold in Europe will have the serial number prefix "SEE" followed by nine digits.
      • Any other serial number prefix indicates the console is from another region.

    What is the serial number prefix for your console?



    1. Check for any signs of physical damage; i.e. nicks, kinks, frayed cables, etc.
      • If either the HDMI or the USB cable is damaged, replacing them with a new one may resolve the problem.
    2. Plug the USB cable into the back of the console and the AC adapter directly into a wall outlet.
      • We have found that blank screen issues can be caused by using an underpowered AC adapter or power source; the power LED may be lit, but there may not be an image or sound.
      • If you are powering up the Nintendo Classic Mini: Super Nintendo Entertainment System console using an after-market AC adapter, a TV, or other device, make sure it's rated as 5V/1A (5W).
    3. Plug the original HDMI cable that came in the box into the back of the console and then into an HDMI port on the TV or monitor.
      • Ensure the HDMI connectors are pushed in all the way and are not loose.
      • If you have verified that the original HDMI cable works on your console, and you later want to use a different cable, ensure it does not exceed 10 feet (3 metres) in length.
    4. Power on the TV or monitor, then power on the console by sliding the POWER Switch to the ON position with the power LED lit.
    5. Select the appropriate HDMI input on your TV or monitor.
      • If the image is still not displayed on the TV screen, try the following:
        • Use a different HDMI port on the TV.
        • Use a different HDMI cable.
        • Use a different TV or monitor.

    Situation Not Resolved:

    If the issue persists, the console will need to be repaired.

    Please contact us for support by clicking here.

    Important:

    • You have a console that was intended to be sold in another region.
    • We have found that this issue can be caused by using an underpowered AC adapter or power source; the power LED may be lit, but the screen may go dark or there may not be sound.

    • You can also try using a different AC adapter that is rated as 5V/1A.
    • If you haven't done so already, we strongly recommend testing the console on a different TV or monitor.

    Situation Not Resolved:

    Please contact us for support by clicking here.

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