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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Message: An Error Has Occurred

    Description:

    • The following error message is displayed on the screen (Nintendo Classic Mini: Nintendo Entertainment System and Nintendo Classic Mini: Super Nintendo Entertainment System): “An error has occurred. If the problem persists, please make a note of the error code and visit support.nintendo.com.”
    • An error message prefix is received: C1, C3, C4, C5, C7, or C8.

    What to Do:

    1. If the option is available on the screen, press “OK”.
    2. If the error is still displayed, power off the console, wait for a few seconds, and then power it on again.
      • If an error message is displayed infrequently, it doesn’t necessarily indicate that there is a problem with the console. Continue to use the console as usual.
      • If the problem occurs regularly, continue to Situation Not Resolved.

    Situation Not Resolved:

    If the issue persists, the console will need to be repaired.

    Click here for more information.