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    No Sound from the Television [Nintendo Classic Mini: Super Nintendo Entertainment System]

    Support | Nintendo Classic Mini: Super Nintendo Entertainment System

    Description:

    The image from the Nintendo Classic Mini: Nintendo Entertainment System console is displayed on the TV screen or monitor but there is no sound coming from the TV speakers.

    What to Do:

    1. If the image from the console is displayed correctly on the TV or monitor but there is no sound, ensure that the volume is not muted on the TV.
      • It is important to note that not all game demos include sound. If you are experiencing sound issues while in a game demo, return to the HOME Menu or try starting a game.
    2. Power down the TV or monitor, and power down the console by sliding the POWER Switch to the OFF position.
    3. Unplug the HDMI cable from the console and from the TV or monitor.
    4. Unplug the AC adapter from the wall outlet and the USB cable from the console.
    5. Check the serial number on the bottom of the console.
      • Consoles sold in Europe will have the serial number prefix "SEE" followed by nine digits.
      • Any other serial number prefix indicates the console is from another region.

    What is the serial number prefix for your console?


    1. Check for any signs of physical damage; i.e. nicks, kinks, frayed cables, etc.
      • If either the HDMI, USB or AC adapter cable is damaged, replacing them with new ones may resolve the problem.
    2. Plug the USB cable into the console, then plug the USB cable back into the AC adapter (Official Nintendo model No. CLV-003) block and then the AC adapter into a wall outlet.
      • If you are powering up the Nintendo Classic Mini: Super Nintendo Entertainment System console using a different AC adapter, TV, other device, make sure the USB is a compatible 5V/1A (5W) port.
    3. Plug the HDMI cable back into the console and into an HDMI port on the TV or monitor.
      • If you are using a different HDMI cable than the one included with the console, it should not exceed 10 feet (3 metres) in length.
    4. Power on the TV or monitor, then power on the console by sliding the POWER Switch to the ON position so that the LED is lit.
    5. Select the appropriate HDMI input on your TV or monitor.
    6. If the image is displayed on the TV screen but there is still no sound coming from the TV speakers, try using a different HDMI port on the TV.
      • If you are using a secondary device with your TV, such as a sound bar, or if you are using a DVI adapter, unplug it, and connect the console directly to your TV using the HDMI cable.
      • Additionally, the Nintendo Classic Mini: Super Nintendo Entertainment System is compatible with HDMI inputs only. If your TV is using analog or DVI audio settings, you will need to change it back to HDMI.
      • If the issue persists, try using a different HDMI cable.
        • If you haven't done so already, we strongly recommend testing the console with a different TV or monitor.

    Situation Not Resolved:

    If the issue persists, the console will need to be repaired.

    Please contact us for support by clicking here.


    Important:

    • You have a console that was intended to be sold in another region.
    • We have found that this issue can be caused by using an underpowered AC adapter or power source; the power LED may be lit, but the screen may go dark or there may not be sound.
    • You can also try using a different AC adapter that is rated as 5V/1A (5W).
    • If you haven't done so already, we strongly recommend testing the console with a different TV or monitor.

    Situation Not Resolved:

    Please contact us for support by clicking here.

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