UK or Ireland

Important Information

Nintendo Customer Service teams are working hard to maintain high customer service standards during the current challenging times, but please understand that there may be delays in responses to messages and processing repairs.

Depending on the type of service in or out of warranty, your repair might take up to 10 working days.

What to do

If you have already sent your product in for repair and would like to know the status of your repair, please go here.

Below is a breakdown of our repair process so that you can understand how a repair is processed from beginning to end.

1. Shipment Phase [3-5 days from date item is posted]
   • Send your product to our service centre.
2. Receipt Phase [1-3 business days]
   • 1-3 business days after being received, your product will be booked into our repair centre system and the contents of your parcel will be checked.
   • When your product is booked into our system, you will receive a confirmation email.
3. Repairs Phase [1-2 weeks]
   • After being received, your items will be diagnosed for repair.
     • If your item is under warranty, it will be repaired upon diagnosis. This will be confirmed in an email.
     • If your item is out of warranty, you will receive a quote via email. You will have 14 days to pay the quote online, otherwise the product will be returned unrepaired. Upon receipt of payment, your item will be repaired within 2-3 days.
4. Dispatch Phase [3-5 business days]
   • Once the repairs have been completed, your item will be dispatched.
   • An email will be sent to you upon dispatch with the courier information.

Germany or Austria

We are currently experiencing a higher turnaround time for repairs. Please allow 6-7 working days for your repair to be complete.

If a repair free of charge is not possible, you will receive a cost estimation via email and the repair will take longer, depending on how much time passes before you reply.

If you registered the repair via our repair portal, you can check the repair status there at any time:

• For Germany, please go here.
• For Austria, please go here.

Switzerland

We are currently experiencing a higher turnaround time for repairs. Please allow 6-7 working days for your repair to be complete.

If a repair free of charge is not possible, you will receive a cost estimation via email and the repair will take longer, depending on how much time passes before you reply.

If you registered the repair via our repair portal, you can check the repair status there at any time.

Italy

Important Information

Nintendo Customer Service teams are working hard to maintain high customer service standards during the current challenging times, but please understand that there may be delays in responses to messages and processing repairs.

What to do

If you have already sent your product in for repair and would like to know the status of your repair, please go here.

Below is a breakdown of our repair process so that you can understand how a repair is processed from beginning to end.

1. Shipment Phase [3-5 days from date item is posted]
   • Send your product to our service centre.
2. Receipt Phase [1-3 business days]
   • 1-3 business days after being received, your product will be booked into our repair centre system and the contents of your parcel will be checked.
   • When your product is booked into our system, you will receive a confirmation email.
3. Repairs Phase [1-2 weeks]
   • After being received, your items will be diagnosed for repair.
     • If your item is out of warranty, you will receive a quote via email. You will have 14 days to pay the quote online, otherwise the product will be returned unrepaired. Upon receipt of payment, your item will be repaired within 2-3 days.
4. Dispatch Phase [3-5 business days]
   • Once the repairs have been completed, your item will be dispatched.
   • An email will be sent to you upon dispatch with the courier information.

France

Based on our current experience, the average processing time is less than two weeks. This time may vary depending on external factors beyond our control.

If you have already returned your product to the repair service centre and would like a follow-up on your repair request, click here.

Spain

Our repairs services work hard to keep our high service standards. The approximate shipping period for a repaired product is 20 days, counting from the moment it arrives at our facilities. If you have already sent a product for repairs, you can check its status here.

Portugal

Our repairs services work hard to keep our high service standards. The approximate shipping period for a repaired product is 20 days, counting from the moment it arrives at our facilities. If you have already sent a product for repairs, you can check its status here.

The Netherlands or Belgium

Depending on the type of service in or out of warranty, your repair might take up to 14 working days.

If you have already sent your product in for repair and would like to know the status of your repair:

• For Belgium, please go here if you speak French or here if you speak Dutch.
• For the Netherlands, please go here .