UK or Ireland

Follow these steps:

1. To pay for your repair or request that your item(s) be returned unrepaired, please click here and enter your repair order number to access your repair information.
2. If the current status of your repair is "Cost Estimation Created", select the "!" icon to proceed with viewing the cost estimation, paying for the repair or requesting that the item be returned without repair.
   
3. On the "Cost estimation created" page, select "See cost estimation" to view the cost estimation, pay for repair or request that the item be returned without repair.
4. Once you have viewed your cost estimation, please make your selection to either "Accept Cost estimation", which will take you to payment, or "Reject Cost estimation" to return the item(s) without repair.
   • Please note: If you select "Reject cost estimation", you will receive an authorisation email to confirm that you wish to go ahead with the items being returned to you without repair. If you do not authorise the return, this may cause further delay in returning the items to you.
   • If you select "Accept Cost estimation", you will be able to pay securely with Visa or Mastercard.

Germany, Austria or Switzerland

You will receive an email with the cost estimation and a link. Select the link to see all the information regarding your request.

There you can choose whether you want us to continue with this request. You will be forwarded according to your selection.

You can pay for the repair with a payment method saved to your Nintendo Account (e.g. PayPal), or you can pay via credit card or direct bank transfer.

Italy

In case the costs for repair are not covered by warranty, you will receive a cost estimation for the repair as well as credentials to access the link via email. From the link you will be able to confirm the cost estimation and proceed to payment online with credit card or with cash on delivery if you choose the "shipping with cash on delivery" option.

France

Information is not available for this country. Please contact us about this topic here.

If you are already using our contact form, please select "Contact Nintendo Support".

Spain or Portugal

Form of payment: Payment in cash on delivery by giving the required amount to the courier that delivers the package from our repairs services. For more information, please contact our Customer Support here.

If you are already using our contact form, please select "Contact Nintendo Support".

The Netherlands or Belgium

Information is not available for these countries. Please contact us about this topic here.

If you are already using our contact form, please select "Contact Nintendo Support".

Russia

After examining your product, we will inform you about the total costs for repair or replacement. If you have any questions, please contact us.

If you are already using our contact form, please select "Contact Nintendo Support".