Unable to Access Game-Specific Services in the Nintendo Switch Online App
The information in this article can help you if you are unable to access game-specific services, such as SplatNet 3 or NookLink, in the Nintendo Switch Online app.
Note: For information on what is required to use the Nintendo Switch Online app, please see our overview and FAQ.
What to do
- Ensure that your smart device has the latest OS version.
- Check the Network Maintenance page for any posted service outages.
- Ensure that your Nintendo Switch Online app has been updated to the latest version.
- Update the default web browser on your smart device to the latest version.
- For Android devices, ensure that Android System WebView is updated to the latest version.
- Ensure that you are signing in to the app using the correct Nintendo Account, and that the date of birth set for the Nintendo Account results in an age that is 13 or older.
- Your Nintendo Account must also have existing save data for the game in order to access game-specific services in the Nintendo Switch Online app.
- Confirm that Nintendo Switch Parental Controls are not set to restrict free communication with other users.
- Sign out of your Nintendo Account on the Nintendo Switch Online app, and then sign in again.
- Delete the Nintendo Switch Online app from your smart device, then install it again.
Situation not resolved
If the issue persists, please contact us for further assistance.