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    Pokémon Scarlet or Pokémon Violet DLC Is Not Appearing

    The information in this article can help if you've purchased Pokémon Scarlet: The Hidden Treasure of Area Zero or Pokémon Violet: The Hidden Treasure of Area Zero but the DLC is not appearing in the game.

    What to do

    1. Ensure that the console has been updated to the latest system version.
    2. Make sure you've progressed far enough in the game to access the DLC.
      • The New Uniform Set is available immediately after purchasing the DLC.
      • You must have unlocked the Treasure Hunt before you can access Part 1: The Teal Mask.
      • You must have completed the main story, viewed the credits and completed the events of Part 1: The Teal Mask before you can access Part 2: The Indigo Disk.
    3. Make sure that you own the corresponding DLC for the game you own. Pokémon Scarlet: The Hidden Treasure of Area Zero is only compatible with Pokémon Scarlet, while Pokémon Violet: The Hidden Treasure of Area Zero is only compatible with Pokémon Violet.
      • In-game, you can check that the compatible DLC has been downloaded by opening the menu with the X Button. The "Downloadable Content" icon will have a green check mark on it.
      • If the DLC hasn't been downloaded, when you select the "Downloadable Content" icon, it will have the option to open Nintendo eShop.

    Do you own the compatible DLC for your game?

    Please contact us for support.

    Are you using the physical or digital version of Pokémon Scarlet/Pokémon Violet?

    1. Restart your Nintendo Switch console.

      To restart the console, hold the POWER Button for three seconds, then select Power Options, followed by Restart.

    2. Remove the game card, then delete the software data (this will not delete any save data).

      From the software's Options menu, select Data Management, then Delete Software.

    3. Reinsert the game card and download any available software updates for the game.
    4. Open Nintendo eShop with the Nintendo Account that was originally used to purchase the DLC, then redownload the DLC that is missing from the game.

      Select your user icon in the upper-right corner to access your Account Information, then select Redownload from the left-hand menu. Select the content from the list of previously purchased titles and select the orange icon to redownload it.

    5. Launch the game and confirm that the DLC is accessible.

      The content should now be available to play once you've progressed far enough in the game.

      • The New Uniform Set is available immediately after purchasing the DLC.
      • You must have unlocked the Treasure Hunt before you can access Part 1: The Teal Mask.
      • You must have completed the main story, viewed the credits and completed the events of Part 1: The Teal Mask before you can access Part 2: The Indigo Disk.

    6. Situation Not Resolved:

      If the issue persists, please contact us for support.

    1. Restart your Nintendo Switch console.

      To restart the console, hold the POWER Button for three seconds, then select Power Options, followed by Restart.

    2. Check for any available software updates for the game.
    3. Open Nintendo eShop with the Nintendo Account that was originally used to purchase the DLC, then redownload the DLC that is missing from the game.

      Select your user icon in the upper-right corner to access your Account Information, then select Redownload from the left-hand menu. Select the content from the list of previously purchased titles and select the orange icon to redownload it.

    4. Launch the game and confirm that the DLC is accessible.

      The content should now be available to play once you've progressed far enough in the game.

      • The New Uniform Set is available immediately after purchasing the DLC.
      • You must have unlocked the Treasure Hunt before you can access Part 1: The Teal Mask.
      • You must have completed the main story, viewed the credits and completed the events of Part 1: The Teal Mask before you can access Part 2: The Indigo Disk.
    5. If the issue persists, delete and redownload the software that is not recognising the DLC. This will not delete any save data.

      From the software's Options menu, select Data Management, then Delete Software (not Archive Software). Then redownload the game.

    Situation Not Resolved:

    If the issue persists, please contact us for support.

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