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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Unable to Create a Nintendo Account Password

    Situation:

    You are unable to create or update the password for your Nintendo Account.

    What to Do:

    1. Make sure that your password fulfils the following conditions:
      • The password must be 8 to 20 characters long.
      • The password must be a combination of characters from at least two of the following categories: uppercase or lowercase letters, numbers and punctuation.
      • The password cannot have the same letter or character more than twice in a row.
    2. Refer to the error message displayed on-screen for any other conditions and adjust your password accordingly.
      • Message: The password for this account may not be secure.

        If the message "The password for this account may not be secure. Please consider changing it to keep the account safe" appears while you are creating or changing your Nintendo Account password, we suggest using a different password.