Bluetooth^®audio

It may take some time before the device name appears on the screen (around 40 seconds). If the device name isn't shown even after waiting, please verify the following.

• The Bluetooth audio device you're trying to pair is not on standby.

  → Having checked its user manual and/or website for how to do so, put the Bluetooth audio device you want to connect in a discoverable state.

• You're trying to pair a Bluetooth audio device that uses a profile or codec that is not compatible.

  → Please use a device compatible with the profile "A2DP" and the codec "SBC".

• The Bluetooth audio device is out of battery / has outdated firmware.

  → Charge your Bluetooth audio device / update the firmware.

• Your console's wireless Internet connection is via 2.4 GHz frequency. (See here for how to check your connection state)

  → Something may be interfering with Bluetooth communication, making the connection difficult. If you'll be using a 5 Ghz-compatible access point, please change the connection point accordingly and try again.

*Operation methods may differ depending on the device.* For details, please check each device's individual user manual and/or website.

　In the following situations, Bluetooth audio device connections are not possible.

• Three or more wireless controllers (Joy-Con Controllers, Nintendo Switch Pro Controllers, etc.) are connected to your console.

  → On the HOME Menu's "Controllers" → "Change Grip/Order", and turn off communications for controllers you aren't using.

• The console is carrying out local communication.

  → Bluetooth audio cannot be used during local communication. Please try again after local communication has ended.

• A different Bluetooth audio device is already connected.

  → Turn off the connection with the console, such as by powering down the Bluetooth audio device you won't be using, etc. (* Operation methods may differ depending on the device.* For details, please check the device's user manual and/or website.)

• A different audio device is connected to the console's audio jack, USB port, etc.

  → Please remove the audio device you won't be using.

• The Bluetooth audio device you'll be using is already connected to another device (a smartphone, etc.)

  → Turn off the connection with the other device.

• The Bluetooth audio device you'll be using is running out of battery.

  → Charge the Bluetooth audio device you'll be using.

• Your console's wireless Internet connection is via 2.4 GHz frequency. (See here for how to check your connection state）

  → Something may be interfering with Bluetooth communication, making the connection difficult. If you'll be using a 5 Ghz-compatible access point, please change the connection point accordingly and try again.

• The device is still not paired with your console.

  → Pair the device with your console. For more details, see here.

Please verify the following.

*You can check volume and output direction on your console Quick Settings (accessed by holding the HOME Button).

*If you are using your Bluetooth audio device with more than one product, including the Nintendo Switch console, be careful to change the volume.

• The console volume is set to "0". Or it is set extremely quiet (or loud).

  → Adjust the volume using the volume buttons on the console (upper-left of the screen) or on your Bluetooth audio device.

  *Certain Bluetooth audio devices may not have volume buttons.

  *If the Bluetooth audio device does not support the AVRCP profiles, please check the volume settings of both the console and the Bluetooth audio device.

• A different audio device is connected to the console's audio jack, Nintendo Switch dock's USB port, etc.

  → Remove the other connected device.

Due to intrinsic properties of wireless communication, you may experience audio latency and/or noise with regards to controls and what is displayed on your game screen, but this does not indicate a device defect or abnormality. Please try the following.

• Turn off your Bluetooth audio device, turn back on, and again connect it to your console.
• Move your console and Bluetooth audio device closer. If some obstacle lies in between the two, remove it.

If the latency or noise issue is not resolved even after trying the above, please consider using a different Bluetooth audio device or a wired audio device.

Due to intrinsic properties of wireless communication, you may experience audio skipping with regards to controls and what is displayed on your game screen, but this does not indicate a device defect or abnormality. When you are bothered by these issues, please try the following.

• Turn off your Bluetooth audio device, turn back on, and again connect it to your console.
• If your console's wireless Internet connection is via 2.4 GHz, change it to 5 GHz. (See here for how to check your connection state)

  → There are cases of interference with Bluetooth communication, leading to audio skipping becoming more likely to occur. If you are using a 5 GHz-compatible access point, please change your Internet connection settings and try again.

If the audio skipping issue is not resolved even after trying the above, please consider using a wired audio device.

With software and features that use local communication, connected Bluetooth audio devices are automatically disabled.

Due to intrinsic properties of wireless communication, there may be cases where wireless access point connections are cut for consoles using certain Bluetooth audio devices, but this does not indicate a device defect or abnormality. If it occurs, please try the following.

• If your console's wireless Internet connection is via 2.4 GHz, change it to 5 GHz. (See here for how to check your connection state)

  → It is possible that something is interfering with Bluetooth communication, making it easy to lose the connection. If you'll be using a 5 Ghz-compatible access point, please change the connection point accordingly and try again.

If the issue is not resolved, please consider using a different Bluetooth audio device or a wired audio device.