Important:

• These steps may fix your issue. If your problem isn’t resolved, you can set up a repair for the affected Nintendo Switch Lite system. Until further notice, Nintendo will not charge you in the European Economic Area (EEA), UK and Switzerland for the repair of the responsiveness syndrome irrespective of whether this is caused by a defect or by wear and tear.*

What to do

1. If there are any wireless controllers paired to the system, use the touch screen to verify that the Console Button Input setting is set to On.
2. Ensure your system has the latest system version.
3. Calibrate the control sticks.
4. If the issue is occurring with a specific game or application, try the following:
   • Check for any available software updates for that game.
   • Check the electronic manual for that game. Some game, such as Mario Kart 8 Deluxe, support in-game tilt controls. If these are activated, it may seem as if the control sticks are not responding correctly. If this is the case, the in-game tilt controls may need to be deactivated.

Situation not resolved

• If the control sticks cannot be calibrated, or if the control sticks are not responding correctly, the Nintendo Switch Lite system will need to be repaired.
• Nintendo takes great pride in creating high-quality and durable products and is continuously making improvements to them. Therefore and until further notice, Nintendo offers to consumers who purchased the respective product in the EEA, UK and Switzerland that repairs for responsiveness syndrome relating to control sticks will be conducted at no charge by official Nintendo repair centres. This applies even if the syndrome is caused by wear and tear and even if the 24-month manufacturer’s warranty provided by Nintendo has expired.* The manufacturer's warranty does not affect any statutory rights which you may have under consumer protection legislation as the purchaser of goods. The benefits described here are in addition to those rights.

Please click here to book a repair.

*Please note that Nintendo may refuse to provide repairs for responsiveness syndrome relating to the Nintendo Switch Lite system's control sticks at no charge if (a) the syndrome has been caused by accessories or other items that are intended for use with the system but are not manufactured by or for Nintendo (whether included with the system at the time of purchase or not), (b) the system has been used for rental or commercial purposes, (c) the syndrome has been caused by accidental damage, your and/or any third party′s negligence, unreasonable use, modification, use with products not supplied, licensed or authorised for use with the system by Nintendo, (d) the system has been opened, modified or repaired by any person or company other than Nintendo or its authorised partners (unless there is clearly no correlation between such opening, modification or repair and the responsiveness syndrome of the control stick), or if the system has its serial number altered, defaced or removed.