Note

• The information in this article offers assistance regarding the verification email that is sometimes sent when you attempt to sign in to your Nintendo Account, or when you try to change some of your Nintendo Account information.
  • For assistance with the verification email that is sent during the initial creation of your Nintendo Account, review our steps on Nintendo Account Verification Email Did Not Arrive.
  • For assistance with verification codes for two-step verification, review our steps on Issues with Nintendo Account Two-Step Verification Code.

What to do

• If you have registered a phone number to your Nintendo Account, use phone number verification instead of email verification.
  • How to verify your Nintendo Account using phone number verification
    1. Select Use another method to verify your identity on the "Email Address Verification" screen.
    2. Select Submit to have a text message with a verification code sent to the phone number associated with your Nintendo Account.
    3. The text message should arrive within a few minutes. Enter the code in the "Verification code" box and select Verify to verify your identity.

    After verifying your identity using your phone number, we recommend ensuring you are able to receive Nintendo Account related emails by making sure there are no filters in your email account that may be blocking emails from @accounts.nintendo.com, and adding our email address ("no-reply@accounts.nintendo.com") to your contacts address book and safe sender list.

• If you have not registered a phone number to your Nintendo Account, check your spam/junk email folder to see if the email is there.
• Make sure there are no filters in your email account that may be blocking emails from @accounts.nintendo.com.
• Add the email address no-reply@accounts.nintendo.com to your address book and safe sender list.
  • These steps may vary depending on the email service provider. Common email applications will include an Address Book or Contacts List menu. Here you can select Add Contact and type or paste in no-reply@accounts.nintendo.com.
• Attempt to sign in to your Nintendo Account again or select the option to edit whatever account information you were trying to change again. This will resend the verification code email.
  • If you are using your Nintendo Switch console to sign in to your account, you can also resend the email by selecting Haven't received the email? on the "Email Address Verification" screen.
  • If you are attempting to sign in to your account on a PC or mobile device, you can also resend the email by selecting Resend verification code on the verification screen.

Situation not resolved

If you still do not receive the verification email, please contact us for further assistance.