Error Code: 2110-2963
You are unable to connect your Nintendo Switch console to a network and receive the error code 2110-2963.
Description:
Important:
- Test your connection after any changes are made to the Nintendo Switch console or network environment to determine if the change resolves your issue.
- A USB LAN adapter is required to set up a wired internet connection when using a Nintendo Switch dock without a LAN port.
- A USB LAN adapter can be connected to Nintendo Switch Lite systems using a licensed accessory.
Additional Information:
- This error code indicates that the Nintendo Switch console was unable to obtain an IP address from the network.
- This error may occur if the router's DHCP server has been disabled, or if the router is not responding correctly.
Possible Solutions:
Are you using a Wireless or Wired internet connection?
- Power cycle your home network.
Restarting your network devices may resolve this issue if it is caused by the devices being unresponsive. Ensure that you wait until all network devices power back on again prior to performing a connection test on the Nintendo Switch console.
- Manually assign a network IP address to the Nintendo Switch console.
If the Nintendo Switch console is unable to obtain an IP address from the wireless router, manually entering the IP address, subnet mask and gateway into the console's settings may allow you to connect.
- Move the Nintendo Switch console closer to the wireless router.
If possible, place the Nintendo Switch console within 3 to 4 metres (10 to 15 feet) of the wireless router to improve the signal strength during troubleshooting.
- It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.
- Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.
Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your console or wireless router, move them away.
Situation Not Resolved:
If you are still unable to connect, this may indicate an issue related to the network environment or wireless router being used.
If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:
- Updating the wireless router's firmware
- Resetting the router back to its factory default settings
- Power cycle your home network.
Restarting your network devices may resolve this issue if it is caused by the devices being unresponsive. Ensure that you wait until all network devices power back on again prior to performing a connection test on the Nintendo Switch console.
Important:
If you are connecting directly to a modem, you will need to power cycle the modem any time you switch between devices connected to the modem. If you are using a router, this is typically not required. - Manually assign a network IP address to the Nintendo Switch console.
If the Nintendo Switch console is unable to obtain an IP address from a router, manually entering the IP address, subnet mask and gateway into the console's settings may allow you to connect.
Situation Not Resolved:
If you are still unable to connect, this may indicate an issue related to the network environment or router being used.
If you would like to continue troubleshooting potential issues related to the router, contact the router's manufacturer for assistance with performing the following steps:
- Updating the router's firmware
- Resetting the router back to its factory default settings