Possible Solutions:

• Restart the Nintendo Switch console.

  Hold the POWER Button down for three seconds, and then select "Power Options" followed by "Restart."

• Check the DNS settings within the console's Internet settings.

  Access the settings for your saved Internet connection, and review the DNS settings.

  • If this setting is set to manual, but is not required for your network, change this setting to "Automatic."
  • If you are required to use a specific DNS address due to the type of network you are using, please contact the administrator for the network you are attempting to use.
• Power cycle your home network.

  Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.

• Manually enter an alternate DNS.

  If the DNS you are attempting to use is not working, entering an alternate DNS may resolve this issue.

• Try again at a later time.

  If this error is due to an issue with your Internet service, you may need to wait a while and try again at a later time.

• Move the Nintendo Switch console closer to the wireless router.

  If possible, place the Nintendo Switch within 10 to 15 feet (3 to 4.5 metres) of the wireless router to improve the signal strength during troubleshooting.

  • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.
• Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.

  Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your console or wireless router, move them away.

Situation Not Resolved:

If you are still unable to connect, this may indicate an issue related to the network environment or router being used.

If you would like to continue troubleshooting potential issues related to the router, contact the router's manufacturer for assistance with performing the following steps:

• Updating the router's firmware
• Resetting the router back to its factory default settings

Possible Solutions:

• Restart the Nintendo Switch console.

  Hold the POWER Button down for three seconds, and then select "Power Options" followed by "Restart."

• Check the DNS settings within the console's Internet settings.

  Access the settings for your saved Internet connection, and review the DNS settings.

  • If this setting is set to manual, but is not required for your network, change this setting to "Automatic."
  • If you are required to use a specific DNS address due to the type of network you are using, please contact the administrator for the network you are attempting to use.
• Power cycle your home network.

  Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.

• Manually enter an alternate DNS.

  If the DNS you are attempting to use is not working, entering an alternate DNS may resolve this issue.

• Try again at a later time.

  If this error is due to an issue with your Internet service, you may need to wait a while and try again at a later time.

Situation Not Resolved:

If you are still unable to connect, this may indicate an issue related to the network environment or router being used.

If you would like to continue troubleshooting potential issues related to the router, contact the router's manufacturer for assistance with performing the following steps:

• Updating the router's firmware
• Resetting the router back to its factory default settings