Possible solutions

• Restart the Nintendo Switch console by holding down the POWER Button for three seconds, then selecting Power Options, followed by Restart.
  • If the console does not respond, hold down the POWER Button for twelve seconds to force it to shut down, then power on the console again.
• Create a new internet connection

  Set up a new internet connection, ensuring that you are attempting to connect to the correct network and that you are receiving a strong wireless signal from the network.

• Move the Nintendo Switch console closer to the wireless router.

  If possible, place the Nintendo Switch console within 3-5 metres (10 to 15 feet) of the wireless router to improve the signal strength during troubleshooting.

  • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, then return the console when troubleshooting is complete.
• Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.

  Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass or cordless phones next to your console or wireless router, move them away.

• Power cycle your home network.

  Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.

• Manually enter an alternate DNS.

  If the DNS you are attempting to use is not working, entering an alternate DNS may resolve this issue.

Situation not resolved

If you are still unable to connect, this may indicate an issue related to the network environment or wireless router being used.

If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:

• Updating the wireless router's firmware
• Resetting the router back to its factory default settings