1. First check the volume setting on your Game Boy Advance SP.
2. Check whether the problem occurs with only one game or with all games.

• If the problem occurs only with one game, check in the Options menu of the game whether the sound can be turned off and whether this option has been activated. If this does not help, you should return the game to us for repair or replacement.
• If this problem occurs with all games, you should return the Game Boy Advance SP to us for repair or replacement.

NOTE:

• We can perform repairs or replacement exclusively on games that originated directly from Nintendo.
• You can find out which games are Nintendo titles by contacting the Nintendo Service Centre (see Contact section for details).

The exact cost of the repair can be found in the relevant repair price list, together with detailed information on the procedure for obtaining a repair.