Please try to charge your Nintendo 3DS system with the supplied charging cradle. The battery of the Nintendo 3DS system is fully charged when the recharge LED (which lights up orange when it is charging) goes out.

Did this solve your problem?

• If yes, then the battery of your Nintendo 3DS system was not charged.
• If not, try connecting the Nintendo 3DS system directly to the mains power with the supplied Nintendo 3DS AC adapter to charge the battery.

Did this solve your problem?

• If yes, then your charging cradle is faulty.
• If not, please test another original Nintendo 3DS AC adapter if possible.

Did this solve your problem?

• If yes, then your Nintendo 3DS AC adapter is faulty.
• If not, then your Nintendo 3DS and/or accessories may be faulty.
  Click here for detailed information on repairs of Nintendo products.