What does this error code mean?

This error code indicates that there may be a problem with your network environment.

What can I do?

If you are using a public network, this could be the cause of your issue and in some cases it might be difficult to fix it without contacting the network administrator. If you are using a secure/personal network, please try the following before contacting Customer Support.

1. System Update

Is your Wii U system up to date? Please follow the instructions below to see if your device is running the latest system version.

a) Select System Settings on the Wii U Menu.

b) Scroll to the right and find System Update, then tap the icon.

c) Tap Update to begin the update. If you receive a message telling you that your system is already up to date, tap OK to end the process. If it shows a version you can install, follow the instructions to proceed with the system update.

Please note: please make sure to keep the Wii U GamePad plugged in during the update as it may take a while.

2. Connection Test

a) Go to System Settings on the Wii U Menu.

b) Select Internet icon (A Button to confirm) > Connect to the Internet > then Connection List.

c) Select your internet connection, and then Connection Test.

d) The result shows if there are any connection problems either between your Wii U and your network device, or with the internet. Please also take a note of the Support Code on the bottom-right corner of the screen (if one displays), as you might need it when you Contact Us.

Types of connection problems and solutions

For ALL TYPES of connection problems

• Restart your network device (router, access point, etc.).
• Remove any obstacles around the device and keep devices apart by 2-3 metres.
• Stop using electronic devices such as microwaves and wireless phones for a moment.

If there’s a problem between your Wii U and the access point

• Input the security key of your network device into the Wii U correctly. To do this, on the Wii U Menu, go to Settings > Internet > Connect to the Internet > Connection List > select the connection with Wii U/Wii logo on it > Change Settings > Security. Then select the correct security and input the correct information.
• If this doesn’t work, try again later: it’s possible that your network is temporarily unstable or is busy.

If there’s a problem between the access point and the internet

• Check if other devices (cell phone, tablet, PC, etc.) using the same access point have stable internet connection.
• Check if all the cables are correctly inserted, and not damaged.
• Input the security key of your network device into the Wii U correctly. To do this, on the Wii U Menu, go to Settings > Internet > Connect to the Internet > Connection List > select the connection with Wii U/Wii logo on it > Change Settings > Security. Then select the correct security and input the correct information.
• Set the MTU (Maximum Transmission Unit) value on your Wii U system to 1300. To do this, select Settings > Internet > Connect to the Internet > Connection List > select the connection with Wii U/Wii logo on it > Change Settings > scroll twice to the right > MTU Value > Input 1300 > OK.
• If this doesn’t work, try again later: it’s possible that your network is temporarily unstable or is busy.

If your connection test was successful

• Set the MTU (Maximum Transmission Unit) value on your Wii U system to 1300. To do this, select Settings > Internet > Connect to the Internet > Connection List > select the connection with Wii U/Wii logo on it > Change Settings > scroll twice to the right > MTU Value > Input 1300 > OK.
• If this doesn’t work, try again later: it’s possible that your network is temporarily unstable or is busy.

If the solutions suggested above don’t solve your issue, please Contact Us with the following information:

• Name of your internet service provider.
• Name of the manufacturer and the brand of your network device (Wi-Fi access point, WLAN router, etc.).
• Serial number of your Wii U console.