This error code appears when the Wii U console is connected to the wireless router or access point, but is unable to connect to the Internet. This is most often caused by entering the incorrect wireless password into the Wii U connection settings.

You can try to do the following to solve the problem:

• Move closer to the access point and make sure there are no obstructions between the Wii U console and the access point.
• Check the Internet connection of other devices connected to your wireless router or access point. If other devices do not connect, this indicates an issue with your home network that will need to be resolved prior to your Wii U connecting online.
• Check if the security key of the wireless access point is entered correctly.
• Try changing the channel on your wireless access point. Please refer to the instruction booklet that came with the access point for information on how to do this.

If the solutions suggested above don’t solve your issue, please take a note of the following information and Contact Us.