• Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).
  • If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please click here to get in contact with our consumer service department.
  • If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc by clicking here. If the problem persists, the Game Disc will need to be replaced. Please click here to get in contact with our consumer service department.
• Can you try the Game Disc in another Wii console? If so, this can help narrow down the problem.
  • Yes, tried the Game Disc in another Wii console but the Game Disc still will not play:
    The problem appears to be with the Game Disc. Please click here to get in contact with our consumer service department.
  • Yes, tried the Game Disc in another Wii console and the Game Disc worked properly:
    The problem appears to be with the Wii console itself, and a repair is necessary. Please click here to get in contact with our Consumer Support department.
  • No, you are not able to try the Game Disc in another Wii console:
    At this time it is difficult to determine if the problem is with the Wii console or the Game Disc, and we recommend a repair for your Wii console and game. Please click here to get in contact with our Consumer Support department.

Please note that Wii systems bought in 2011 or later may not be compatible with Nintendo GameCube software, and accessories that use the Nintendo GameCube Controller Sockets. Click here to find out how to identify if a Wii is compatible with Nintendo GameCube software and accessories.