• Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).
  • If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please click here to get in contact with our consumer service department.
  • If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc by clicking here. If the problem persists, the Game Disc will need to be replaced. Please click here to get in contact with our consumer service department.

If the above information does not solve your problem, then the Game Disc will need to be replaced. Please click here to get in contact with our consumer service department.