No Sound From Headphones Connected to Nintendo Switch
Description:
While using headphones with a Nintendo Switch console in handheld mode or tabletop mode, there is no sound.
Additional Information:
If the setting "Mute When Headphones Are Disconnected" is turned on, by unplugging a headphone set or disconnecting a Bluetooth audio device, the sound on the console speakers will be muted until the volume buttons are pressed on the console, or until this setting is manually turned off.
What to Do:
Is this issue occurring while using wired headphones or wireless Bluetooth headphones?- Ensure your console has the latest system version.
- With the headphones connected to the console, use the "+" and "-" volume buttons to adjust the volume, or adjust the volume from the Quick Settings screen.
- If there is sound coming through the headphones, but it seems relatively low, it is possible that the Lower Maximum Headphone Volume setting is enabled. Try turning this setting off.
- If you are using Bluetooth headphones, make sure that they are currently connected to your console and use the volume controls on the headphones to ensure that the volume is turned up.
Is there sound coming from the headphones connected to the console?
Continue using the console as usual and monitor the situation.
- With the console removed from the dock, unplug the headphones. Then use the "+" and "-" volume buttons to adjust the volume, or adjust the volume on your console from the Quick Settings screen.
- If there is no sound coming from console speakers, click here.
- Plug the headphones back into the console and ensure that they are fully inserted into the headset jack.
- If there is still no sound, test the console using a different pair of headphones.
- If the issue persists, try testing the headphones on another device.
Situation Not Resolved:
If there is still no sound even while using different sets of headphones, or if the headphones work on another device, but not on the console, then the Nintendo Switch console will need to be repaired.
Please click here to book a repair.
- Ensure your console has the latest system version.
- Use the + and - volume buttons on the console to adjust the volume, or adjust the volume from the Quick Settings screen.
- If there is sound coming through the headphones, but it seems relatively low, it is possible that the Lower Maximum Headphone Volume setting is enabled. Try turning this setting off.
- Make sure that your Bluetooth headphones are currently paired and connected to your console.
- If there are separate volume controls on your headphones, increase the volume on the headphones.
Is there sound coming from the headphones connected to the console?
Continue using the console as usual and monitor the situation.
- With the console removed from the dock, disconnect the Bluetooth audio connection. Then use the + and - volume buttons to adjust the volume on your console, or adjust the volume from the Quick Settings screen.
- If there is no sound coming from console speakers, you may find our information on No Sound on One or Both Speakers While the Console is Undocked helpful.
- Remove the saved pairing of your Bluetooth headphones, then pair them again.
- If there is still no sound, test the console using a different pair of headphones. There may be a problem with the headphones.
- If the issue persists, try testing the headphones on another device.
Situation Not Resolved:
If there is still no sound even while using different sets of headphones, or if the headphones work on another device, but not on the console, then the Nintendo Switch console will need to be repaired.
Please click here to book a repair.