Error Code: 2164-0056
Follow these steps if you receive the error code 2164-0056 while using Nintendo Switch.
This error typically means that the Nintendo Switch console attempted to connect to the internet, but the connection was interrupted.
Before you start
You need access to the following to perform this troubleshooting:
- Your Nintendo Switch console
- Your router and/or modem
Possible solutions
Are you using a wireless or wired internet connection?
I am using a wireless connection I am using a wired connection
Test whether the error still occurs in the same situation after each step below to determine if the change to your Nintendo Switch console or network settings resolves your issue.
- Restart the software you were using when the error occurred.
- Remove your console from the Nintendo Switch dock. Bring it within 3 to 4.5 metres (10 to 15 feet) of the wireless router to improve signal strength during troubleshooting.
- How to restart a Nintendo Switch console
- Press and hold the POWER Button for at least three seconds.
- Select Power Options.
- Select Restart.
- Console does not respond
Hold down the POWER Button for twelve seconds to force it to shut down, then power on the console again.
- Check that the Nintendo Switch console has not been placed into flight mode.
Press and hold the HOME Button for at least one second to access Quick Settings and view the flight mode setting. Flight mode must be disabled if you wish to connect to a wireless network.
- Create a new wireless internet connection. This will help ensure that your console is attempting to connect to the correct wireless network and that it is receiving a strong wireless signal. For help connecting your Nintendo Switch console to the internet, please see this article.
- Power cycle your home network.
- Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router. This includes filing cabinets, speakers, power strips, glass or cordless phones that may interfere with wireless signals.
- Connect to the internet at a different location or access point like a friend or family member's home or a retailer with a public network.
Situation not resolved
If the error still persists, please contact us for support.
Test whether the error still occurs in the same situation after each step below to determine if the change to your Nintendo Switch console or network settings resolves your issue.
- Restart the software you were using when the error occurred.
- Check that the Ethernet cable is securely attached to the LAN adapter or LAN port on the dock and to the networking device (e.g. router or modem).
- Both ends of the Ethernet cable should fit securely to the Ethernet ports on the LAN adapter or dock and the router/modem. If you are using a USB LAN adapter, ensure that it has been installed correctly.
- If you are using a USB LAN adapter, connect it to a different USB port on the Nintendo Switch dock.
- Try using an alternate LAN adapter or Ethernet cable, if available.
Situation not resolved
If the error still persists, please contact us for support.