Important: If you recently made the purchase and the game has still not started downloading, check the Network Maintenance page for any maintenance/service outages. If there is an outage or maintenance, it is possible that the download process may be delayed. Try again after the posted maintenance/service outage has ended.

Key Point:

• Games purchased through the Nintendo website will automatically be downloaded to the console associated with your Nintendo Account.
• For pre-orders, the game will be downloaded to your console around 7 days before it is released. You'll be able to start playing the game after downloading a small update that will become available when it is released.

What to Do:

• Make sure that your console is connected to the internet and meets these requirements.
• Check your console's HOME Menu to see if there is a game icon that shows that the download is currently in progress. If the download is still in progress, wait until the download is complete.
• Check "Data Management" in your console's System Settings to verify that there is enough space on your console to complete the download. If there is not enough space, delete some content.
• Check “Redownload” in your Account Information on Nintendo eShop for Nintendo Switch. Any games that have been purchased or redeemed on the console will appear here and can be redownloaded at no additional cost.
• Verify that the funds were taken from your Nintendo eShop balance. If the funds are still there, the purchase did not go through.

Situation Not Resolved:

If you were charged for the game but you are still unable to locate it on Nintendo eShop, please contact our Customer Support.