Important:

• If another game card is unavailable to duplicate the issue, it is not possible to verify if the problem is with the console or with the game card.
• If it all possible, we strongly recommend testing your console using a second game card.

What to do

1. Ensure your console has the latest system version installed.
2. Check for any available software updates for the problematic game card.
3. If the issue persists and another game card is not available to attempt to duplicate the issue, the console and the game card will need to come in for evaluation. Please click here to begin the repair process.