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    Joy-Con Do Not Charge While Attached to the Charging Grip

    Support | Nintendo Switch

    Description:

    One of both Joy-Con controllers do not charge while attached to the Joy-Con Charging Grip.

    Additional Information:

    • The Joy-Con Grip (model No. HAC-011) is included with the Nintendo Switch bundle and allows you to combine both Joy-Con into a traditional-style controller. This included accessory does not support charging the Joy-Con controllers.
    • The Joy-Con Charging Grip (model No. HAC-012) is sold separately and allows you to keep playing while you are charging your Joy-Con.
    • While the Joy-Con controllers are charging, the recharge LED on the Charging Grip will remain lit. Once they are fully charged, the recharge LED will shut off.

    Important:

    If the Joy-Con Charging Grip is not working while it is connected to the USB ports on the Nintendo Switch dock, troubleshoot the dock by clicking here.

    What to Do:

    1. Reset the AC adapter by disconnecting it from both ends for at least 30 seconds.
      • While performing this step, verify you are using the Nintendo Switch AC adapter (model No. HAC-002) and check for any cuts, kinks, frayed cables, etc.
      • If any damage is found, or if a different charger is being used, replacing it with the correct accessory may resolve the problem.
    2. Verify that the Joy-Con controllers can be charged while attached to the Nintendo Switch console.
      • Attach the Joy-Con to the console and connect the Nintendo Switch AC adapter. hac_photo_console_acadapter_outlet.jpg
      • From the HOME Menu, select "Controllers." The screen will indicate that the console and Joy-Con are charging.
        • If the Joy-Con are unable to charge, continue to troubleshoot for power issues.
    3. Verify you are using the Nintendo brand Joy-Con Charging Grip (model No. HAC-012), then attach the Joy-Con controllers to it.
      • If a different accessory is being used to charge the Joy-Con, replacing it with the correct one (model No. HAC-012) may resolve the problem.
    4. Connect the Nintendo Switch AC adapter to the Charging Grip, then directly to a wall outlet.

      Important:

      • While the Joy-Con are charging, the recharge LED beside the USB connector on the Charging Grip will power on.
      • Once the Joy-Con battery is fully charged, the recharge LED on the Charging Grip will power off.

    Did the recharge LED beside the USB connector on the Charging Grip power on?



    1. While the Charging Grip is connected to the AC adapter, verify that the Joy-Con are charging.
      • Go to the HOME Menu and select "Controllers." The screen will indicate that the Joy-Con are charging.

    Situation Not Resolved:

    If either Joy-Con are unable to charge using the Charging Grip, but they charge correctly while attached to the console, the Joy-Con Charging Grip will need to be replaced.

    Please contact our Customer Support.


    1. Check the battery charge on the Joy-Con.
      • If the battery charge for the Joy-Con is approximately full, then it is normal for the Joy-Con to stop charging and the recharge LED will shut off.
      • If the battery charge is not nearly full, and the recharge LED on the Charging Grip is not lit, the Joy-Con Charging Grip will need to be replaced.

        Please contact our Customer Support.

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