What to Do:

The Joy-Con straps are positioned properly when the - Button on the Joy-Con (L) is aligned with the "-" symbol on one of the Joy-Con straps, and the the + Button on the Joy-Con (R) is aligned with the "+" symbol on the other Joy-Con strap, as shown below:

• If the Joy-Con and Joy-Con strap are connected as shown above, to detach the Joy-Con strap, follow these steps.
  1. Ensure the slide lock at the bottom of the Joy-Con strap is in the “unlock” position.
     
  2. Carefully slide the Joy-Con downward.
     • To detach the Joy-Con strap, it is not necessary to press the release button on the back of the Joy-Con controller.
     
• If the Joy-Con and Joy-Con strap are not connected as shown above, click here for steps on how to separate them.

Situation Not Resolved:

In the event that one or both of the Joy-Con controllers cannot be detached from the Joy-Con straps, the affected Joy-Con controller(s) and Joy-Con strap(s) will need to be repaired.

Please click here to book a repair.