• If the estimated delivery date has passed and your item(s) has not dispatched, please contact us here. If you are already using the contact form, please select “Contact Nintendo Support”.
• If your item(s) has despatched, please check the courier tracking provided to see the latest status of the delivery. If there are no tracking updates for two or more days then please contact us here. If you are already using the contact form, please select “Contact Nintendo Support”.

• If your order has arrived damaged, we request that you take photos of the shipping carton and damaged article itself and report this to our Customer Support as soon as possible after delivery. If you are already using the contact form, please select “Contact Nintendo Support”.
• If you have received the incorrect item please report this to our Customer Support as soon as possible after delivery. If you are already using the contact form, please select “Contact Nintendo Support”.

We're sorry but it is not possible to make changes to your order once it has been placed. If you will not be home to take the delivery, depending on the carrier, you may be able to reschedule delivery or have your package redirected to a local collection point. You will find more details on the courier tracking page using the information in your dispatch email.

Please check the status of your order on your My Nintendo Store account. If the status of your order is 'Completed' please check your junk and spam emails in an attempt to locate the email. If the status is not 'Completed', please contact us here. If you are already using the contact form, please select “Contact Nintendo Support”.

• If you were logged in (or created) a Nintendo Account when placing your order, you can check the status of your order by logging in to My Nintendo Store (using your Nintendo Account) and visiting the My Account section. Within My Account, you can view the 'Orders' section.
• If you were not logged in (or didn't create) a Nintendo Account when placing your order, you will receive an email when the item had dispatched. You can track your order by clicking on the tracking link in your shipping confirmation email. Please note it can take up to 24 hours for your order to dispatch from our warehouse from the point of ordering.

To cancel your order, go to your 'My orders' within your 'My Account' overview and choose the option to cancel your order.

Please note if your order has already been processed by our warehouse before you cancelled your order, we may be unable to stop the products being shipped to you. In such cases, the products can be returned once they have been delivered.

Please ensure that your payment method has sufficient funds and has not expired.

Our Customer Support Team are unable to give any further information on stock availability. Please check back on site, or select 'Notify me' on an out of stock item's page.

To arrange the return, go to your 'My orders' within your 'My Account' overview and choose the option to return your order.

Once the return is arranged you will receive a freepost label, this needs to be printed and taken with the return to your local Post Office.

Once we have received your item at our warehouse, we will process your return immediately and refund the corresponding amount back to your payment method.

Depending on your bank this might take up to 5 working days, or in certain cases longer. If you haven't received your refund within 10 working days, please contact contact us here. If you are already using the contact form, please select “Contact Nintendo Support”.