• To receive service under warranty, you must be able to show proof of purchase, such as a receipt, sales ticket or invoice.
• Additionally, the product must be within the warranty period and not have physical damage.

What To Do

• The document provided for the purchase should be used to prove warranty. The document should display the following:
  • list of items
  • price for each item
  • full date (day, month and year) of the purchase
  • name and tax details of the retailer/vendor
• If the product was not purchased but was won or swapped at repairs, the document to prove warranty should be as follows:
  • Winning notification (of competition, etc.)
  • Confirmation of contract bonus (if the product was given as a bonus of some sort)
  • Repair invoice given by Nintendo
• The following documents are NOT accepted as proof of purchase and thus cannot be used to prove warranty:
  • Order confirmations
    • Email confirmations, for example, often don't show the price of the item or the tax details of the retailer.
  • Overview of ordered items (Amazon, etc.)
    • Crucial information is often missing from such overviews.
  • Delivery notes
    • A delivery note usually shows the items included in the box. Other information needed to prove warranty may be missing.
  • Documents provided by private vendors (products bought second hand, etc.)
    • If the seller can provide the original purchase invoice/receipt, the new owner can use this to prove warranty.