• Are you able to play one type of Game Disc but not another (for example, you can play Wii Game Discs but not Nintendo GameCube Game Discs)? If so, then it is likely there is a problem with the Wii console and it will need to be repaired. Please click here to get in contact with our Consumer Support department.
• Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).
  • If the games look significantly damaged, such as with scratches or cracks, they will need to be replaced. Please click here to get in contact with our consumer service department.
  • If the games looks dirty (fingerprints, smudges), try cleaning the Game Discs. Click here to learn how. If the problem persists, the Game Discs will need to be replaced. Please click here to get in contact with our consumer service department.

If the above information does not solve your problem, then it appears there is a problem with the Wii console and it will need to be repaired. Please click here to get in contact with our Consumer Support department.

Please note that Wii systems bought in 2011 or later may not be compatible with Nintendo GameCube software, and accessories that use the Nintendo GameCube Controller Sockets. Click here to find out how to identify if a Wii is compatible with Nintendo GameCube software and accessories.