When In Trouble(Q & A)

There is a chance to improve this by turning Alarmo's screen toward the center of the bed, so please first try adjusting Alarmo's facing.
Another reason is when there is a moving object near the sensor zone, sometimes the alarm turns off even when in bed.

Try the following and then please check the sensor zonecheck the sensor zone.

• Change the device's location and reconfigure the "Sensor Zone"

  (For example, if it is placed above your head, try changing it diagonally up or sideways)

  If the distance between Alarmo's screen and a wall is close, it may not respond properly. Please place the Alarmo screen in a location and facing where it can be separated from a wall.

• Set the motion sensor's sensitivity to "Low"

  You can lower the sensitivity with Menu → "Settings" → "Sensor Sensitivity".

  Lowering the sensitivity will make it less responsive to body movements, so please be cautious.

• Move moving objects outside the sensor zone or turn off the moving device's power to stop it

The ideal way to place the device and direction of getting out of bed (reference)

Even if you move away from the bed and the alarm stops, when you return to the sensor zone and remain still, the alarm will start again for one hour from the Alarm Time (prevents sleeping again).

When the dial LED is glowing white, the alarm will start again when you return to the sensor zone.

The sensor zone includes not only the bed, but the surrounding area as well.

You can completely stop it by pressing any button on the device (such as the Confirm Button).

If the alarm sounds even when you are not in the sensor zone, it is possible there is a moving object in the sensor zone.
Try the following and then please check the sensor zonecheck the sensor zone.

• Change the device's location and reconfigure the "Sensor Zone"

  (For example, if it is placed above your head, try changing it diagonally up or sideways)

  If the distance between Alarmo's screen and a wall is close, it may not respond properly. Please place the Alarmo screen in a location and facing where it can be separated from a wall.

• Set the motion sensor's sensitivity to "Low"

  You can lower the sensitivity with Menu → "Settings" → "Sensor Sensitivity".

  Lowering the sensitivity will make it less responsive to body movements, so please be cautious.

• Move moving objects outside the sensor zone or turn off the moving device's power to stop it

If it does not improve with any method, please see "when I check the sensor zone, the check fails even though there is no moving object.when I check the sensor zone, the check fails even though there is no moving object."

The ideal way to place the device and direction of getting out of bed (reference)

• When Alarmo's facing unintentionally changes while you are sleeping and is not facing the center of the bed or differs from the sensor zone settings
• When you are not in bed (sensor zone) at the Alarm Time

In addition, the alarm may not sound if there are moving objects near the sensor zone. Please either move moving objects outside the sensor zone or turn off the moving device's power to stop it.
If it does not improve, please see "when I check the sensor zone, the check fails even though there is no moving object.when I check the sensor zone, the check fails even though there is no moving object."

It is possible the AC adapter is not supplying enough power output. Please make sure you are using a device that can supply 5 V / 1.5 A / 7.5 W or more of power. After restarting, if the screen called "The power was lost while your alarm was active" is displayed, please press the Confirm Button.

The same screen will also be displayed in a power outage.

When you want to stop the alarm immediately, you can press the Confirm Button to stop it.

There is a chance to improve this by turning Alarmo's screen toward the center of the bed, so please first try adjusting Alarmo's facing.
If it does not improve, after trying the following methods, please do a sensor zone checksensor zone check to check that there are no moving objects near Alarmo or the sensor zone.

• Change the device's location and reconfigure the "Sensor Zone"

  (For example, if it is placed above your head, try changing it diagonally up or sideways)

  If the distance between Alarmo's screen and a wall is close, it may not respond properly. Please place the Alarmo screen in a location and facing where it can be separated from a wall.

• Set the motion sensor's sensitivity to "Low"

  You can lower the sensitivity with Menu → "Settings" → "Sensor Sensitivity".

  Lowering the sensitivity will make it less responsive to body movements, so please be cautious.

• Move moving objects outside the sensor zone or turn off the moving device's power to stop it

If it does not improve with any method, please see "when I check the sensor zone, the check fails even though there is no moving object.when I check the sensor zone, the check fails even though there is no moving object."

The ideal way to place the device and direction of getting out of bed (reference)

Near Alarmo, it may react to moving objects not only to the front, but the back and side, above and below. It may also react to movement on the other side of curtains and walls. It may also react to movement inside devices that appear not to be moving at first glance (motors, etc.) or small movements (clock hands, etc.).
Try the following and then please check the sensor zonecheck the sensor zone.

• Change the device's location and reconfigure the "Sensor Zone"

  (For example, if it is placed above your head, try changing it diagonally up or sideways)

  If the distance between Alarmo's screen and a wall is close, it may not respond properly. Please place the Alarmo screen in a location and facing where it can be separated from a wall.

• Set the motion sensor's sensitivity to "Low"

  You can lower the sensitivity with Menu → "Settings" → "Sensor Sensitivity".

  Lowering the sensitivity will make it less responsive to body movements, so please be cautious.

• Move moving objects outside the sensor zone or turn off the moving device's power to stop it

If it does not improve with any method, please also consider using Button Mode.

The ideal way to place the device and direction of getting out of bed (reference)

You cannot change the time for each day of the week.

But you can set the alarm to ON/OFF for each day of the week from Menu's "Alarm ON/OFF".

You can change it from Menu → "Settings" → "Language/Region".

"Language/Region" is in the place three screens from the screen displayed when you select "Settings".

Please see here

Please try the method displayed beneath the error code. If no concrete handling method is displayed, please unplug Alarmo from the USB Cable and reconnect after a some time.

If it is not resolved after checking When In Trouble on this site, etc., please contact the customer service.