1. First try adjusting the volume control on your Nintendo DSi.

2. Check whether this problem only occurs when playing a certain game or if it occurs with all games.

If the problem only occurs with one game check whether the volume can be turned off via the game's options menu and if this function has been activated. If this does not solve the problem, the game will need to be returned to us for repair or replacement.

If the problem occurs with all games, the Nintendo DSi will need to be returned to us for repair or replacement.

NOTE: We can perform repairs or replacement exclusively on games that originated directly from Nintendo.
- You can find out which games are Nintendo titles by contacting the Nintendo Service Centre (see Contact section for details)

The exact cost of the repair can be found in the relevant repair price list, together with detailed information on the procedure for obtaining a repair.