Important:

• Prior to troubleshooting a controller, we strongly recommend you calibrate the control sticks.

What to Do:

1. Ensure your Nintendo Switch console has the latest system version.
2. Verify that the Nintendo Switch Pro Controller has power and that it is paired to the console.
   • While on the HOME Menu, press any button on the Pro Controller.
     • If one or more of the player LEDs on the controller blinks and remains lit, the controller is already paired to the console.
     • If the player LEDs momentarily light up in a sequence and then shut off, the Pro Controller will need to be paired to the console.
     • If none of the player LEDs light up, the Pro Controller is out of power and will need to be recharged.
3. Once it is paired to the console, calibrate the control sticks on the Pro Controller.
   • If the control sticks do not respond correctly or if the calibration fails, reset the Pro Controller by pressing the SYNC Button once. Then press any other button to power on the controller again.
4. If the calibration was successful but the control sticks are not responding with a particular game or application, it is possible that the Pro Controller is not compatible with that software. Check the software manual or game packaging.
   • If the software is compatible with the Pro Controller, but the control sticks are not responding or are responding incorrectly, try the following:
     • Decrease the distance between the Pro Controller and the console.
     • To minimise wireless interference, ensure that the console is not placed behind a TV, under a metal object, or within 1 to 1.5 metres (three to four feet) of other wireless devices, such as wireless speakers, cordless phones, etc.
   • If the issue persists, try testing the Pro Controller using a different compatible game or software.

Situation Not Resolved:

If the control sticks are not responding with a different compatible software, or if another compatible software is unavailable, the Nintendo Switch Pro Controller will need to be repaired.

Please click here to book a repair.