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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Code: 2016-0390

    Description:

    • An error message is displayed on Nintendo Switch, "Unable to access microSD card."
    • Error code: 2016-0390.

    What to Do:

    1. Power off the console and remove the microSD card.
    2. Verify that the microSD card is compatible with Nintendo Switch.
      • If the microSD card is not supported, replacing it with a supported type may resolve the problem.
    3. Reinsert the microSD card and perform a system update.
      • The system version may not necessarily change after this update.
    4. If the microSD card cannot be read on Nintendo Switch, try the following:
      • Format the microSD card.
      • Use a different microSD card.
      • Remove the microSD card and download directly to the console's system memory.

    Situation Not Resolved:

    If the error persists with multiple microSD cards, then the Nintendo Switch console will need to be repaired.

    • For testing purposes, be sure to include one or more of the problematic microSD cards that were being used with the console.

    Please click here to book a repair.