Description:

• After attaching the Joy-Con controllers to the Nintendo Switch console, the console does not detect that they have been attached.
• While on the HOME Menu or on the Controllers menu, the Joy-Con controllers are not registered as being attached to the console.
• The Joy-Con controllers may work wirelessly while in TV mode or tabletop mode, but are not recognised while attached to the console.

  Important:

  The Joy-Con controllers can be used as wireless controllers with Nintendo Switch Lite.

  What to Do:

  1. Ensure that your console has the latest system version.
     • If your console is already up to date, be sure to restart it by holding down the POWER Button for at least three seconds, then selecting Power Options followed by Restart.
     • If you are unable to perform a system update due to the Joy-Con controllers not being recognised, you can use the touch screen to connect to the internet and enter the required fields.
  2. Detach the Joy-Con controllers from the console, and continue with the next steps by troubleshooting one controller at a time.
  3. Reset each Joy-Con by pressing the SYNC Button once. Then press any other button on the controller to power it on again.
  4. Attach the Joy-Con to the console, ensuring that it is correctly oriented and inserted all the way.
     • If the Joy-Con is still not recognised by the console, try to detach and reattach it to the console a couple times.
     • If at all possible, test another Joy-Con with the console.

  Situation Not Resolved:

  • If another Joy-Con works with the console, only the non-working controller will need to be repaired.
  • If another Joy-Con is not recognised by the console, or if another Joy-Con is unavailable, the Nintendo Switch console and the problematic Joy-Con will need to be repaired.