Joy-Con Repeatedly Connects/Disconnects From the Console
Description:
The wireless communication between the Joy-Con controller and the Nintendo Switch console will repeatedly connect and disconnect.
What to do
Which console are you using?
Nintendo Switch – OLED Model Nintendo Switch Nintendo Switch Lite
- With the Nintendo Switch console removed from the dock, attach the Joy-Con controllers.
- If the Joy-Con does not register while attached, read Joy-Con Not Recognised or Not Registering While Attached to the Console.
- Ensure the console has the latest system version.
- If your console is already up to date, restart it by holding down the POWER Button for three seconds, then selecting "Power Options" and "Restart".
- Check to see if the Joy-Con controllers have the most recent firmware update.
- Detach the Joy-Con controllers and start a game or navigate through the menus to see if this issue is still occurring.
Is the Issue Still Occurring?
Continue using the Nintendo Switch console as usual and monitor the situation.
- If the problem is still occurring, try the following:
- Reset the Joy-Con controllers.
Press the SYNC Button on each controller once, then press any other button on the controller to power it on again. - If the issue occurs while a Bluetooth audio device is connected, disconnect the Bluetooth audio device.
- No more than two wireless controllers can be connected while a Bluetooth audio device is connected.
- Activate and deactivate flight mode momentarily.
Once flight mode is activated, reconnect the Joy-Con controllers by enabling Bluetooth communications via "System Settings", "Flight Mode", and then "Controller Connection (Bluetooth)". Then press a button on each controller to reconnect it.- Once the Joy-Con controllers are connected to the console wirelessly, deactivate airplane mode and continue to use the console as normal.
- Check for wireless interference.
Ensure that the console is not placed behind a TV, under a metal object or within 1 to 1.5 metres (3 to 4 feet) of other wireless devices, such as wireless speakers, cordless phones, etc. - If possible, test the console with another Joy-Con controller (either left or right).
- Reset the Joy-Con controllers.
Situation Not Resolved:
If the issue persists with only one Joy-Con, then that Joy-Con will need to be repaired.
If the issue occurs with multiple Joy-Con controllers, the controllers and console will need to be sent in for repair.
Please click here to book a repair.
- With the Nintendo Switch console removed from the dock, attach the Joy-Con controllers.
- If the Joy-Con does not register while attached, read Joy-Con Not Recognised or Not Registering While Attached to the Console.
- Ensure the console has the latest system version.
- If your console is already up to date, restart it by holding down the POWER Button for three seconds, then selecting "Power Options" and "Restart".
- Check to see if the Joy-Con controllers have the most recent firmware update.
- Detach the Joy-Con controllers and start a game or navigate through the menus to see if this issue is still occurring.
Is the Issue Still Occurring?
Continue using the Nintendo Switch console as usual and monitor the situation.
- If the problem is still occurring, try the following:
- Reset the Joy-Con controllers.
Press the SYNC Button on each controller once, then press any other button on the controller to power it on again. - If the issue occurs while a Bluetooth audio device is connected, disconnect the Bluetooth audio device.
- No more than two wireless controllers can be connected while a Bluetooth audio device is connected.
- Activate and deactivate flight mode momentarily.
Once flight mode is activated, reconnect the Joy-Con controllers by enabling Bluetooth communications via "System Settings", "Flight Mode", and then "Controller Connection (Bluetooth)". Then press a button on each controller to reconnect it.- Once the Joy-Con controllers are connected to the console wirelessly, deactivate airplane mode and continue to use the console as normal.
- Check for wireless interference.
Ensure that the console is not placed behind a TV, under a metal object or within 1 to 1.5 metres (3 to 4 feet) of other wireless devices, such as wireless speakers, cordless phones, etc. - If possible, test the console with another Joy-Con controller (either left or right).
- Reset the Joy-Con controllers.
Situation Not Resolved:
If the issue persists with only one Joy-Con, then that Joy-Con will need to be repaired.
If the issue occurs with multiple Joy-Con controllers, the controllers and console will need to be sent in for repair.
Please click here to book a repair.
- Delete the pairing information from the system and then pair the Joy-Con controllers again.
- If the problem is still occurring, try the following:
- Reset the Joy-Con controllers.
Press the SYNC Button on each controller once, then press any other button on the controller to power it on again. - If the issue occurs while a Bluetooth audio device is connected, disconnect the Bluetooth audio device.
- No more than two wireless controllers can be connected while a Bluetooth audio device is connected.
- Activate and deactivate flight mode momentarily.
Once flight mode is activated, reconnect the Joy-Con controllers by enabling Bluetooth communications via "System Settings", "Flight Mode", and then "Controller Connection (Bluetooth)". Then press a button on each controller to reconnect it.- Once the Joy-Con controllers are connected to the console wirelessly, deactivate airplane mode and continue to use the console as normal.
- Check for wireless interference.
Ensure that the console is not placed behind a TV, under a metal object or within 1 to 1.5 metres (3 to 4 feet) of other wireless devices, such as wireless speakers, cordless phones, etc. - If possible, test the console with another Joy-Con controller (either left or right).
- Reset the Joy-Con controllers.
Situation Not Resolved:
If the issue persists with only one Joy-Con, then that Joy-Con will need to be repaired.
If the issue occurs with multiple Joy-Con controllers, the controllers and console will need to be sent in for repair.
Please click here to book a repair.