Important:

Test your connection after any changes are made to the Nintendo Switch console or network environment to determine if the change resolves your issue.

Additional Information:

This error code typically indicates the router or access point returned an error stating an incorrect wireless password was used.

Possible Solutions:

• Confirm the correct wireless password was entered into the Nintendo Switch console's connection settings.

  In most situations, correcting the password entered into the Nintendo Switch console's Internet Settings will resolve this error. Review your network's password information, and check the security setting within your console's Internet Settings. Ensure you are entering the password exactly as it appears, and include any unique capitalisation or symbols that may be used.

• Power cycle your home network.

  Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.

• Move the Nintendo Switch console closer to the wireless router.

  If possible, place the Nintendo Switch console within 3 to 4,5 metres (10 to 15 feet) of the wireless router to improve the signal strength during troubleshooting.

  • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.
• Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.

  Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your system or wireless router, move them away.

• Set up a new wireless Internet connection.

  When setting up a new Internet connection, ensure your console is attempting to connect to the correct wireless network and that it is receiving a strong wireless signal.

• If the error occurs while a Bluetooth audio device is connected, connect to a different wireless frequency band, switch to a wired internet connection, or disconnect the audio device.

  Some Bluetooth audio devices may cause interference with the 2.4GHz frequency band used by many routers.

  • If your router also supports 5GHz band, set up a new internet connection to the 5GHz band.
  • If available, set up a wired internet connection.
  • Disconnect your Bluetooth audio device and try adding a different device or use wired audio.
• Check the MAC filtering settings of the wireless router.

  If the wireless router you are attempting to connect to has enabled MAC filtering, this will block your console from connecting. You can resolve this by entering the Nintendo Switch console's MAC address into the router settings, or disabling this setting.

• Disable the password requirement on the router and test without this.

  If you are able to connect online without a password enabled on the wireless router, it could indicate an error related to this setting on the router. If this is the case, try changing the wireless password or wireless password type (e.g. change this setting from WPA-AES to WPA2-AES) and see if this resolves the error.

  Important:

  If you change the wireless password setting on your router, you will need to update this setting on any wireless devices that connect to your router (laptops, smart devices, etc.).

Situation Not Resolved:

If you are still unable to connect, this may indicate an issue related to the network environment or wireless router being used.

If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:

• Updating the wireless router's firmware
• Resetting the router back to its factory default settings