Please note that our experience shows that this troubleshooting is best performed using only one (1) Wii Remote at a time.

• Some games do not use the cursor feature of the Wii Remote; Make sure the game you are attempting to play uses the cursor by reading the game's instruction manual. You can also exit out of the game to return to the Channel Menu and use the Wii Remote to see the cursor. If the cursor still does not appear, continue with the steps below.
• Trying to use multiple Wii Remotes in the Mii Channel or Photo Channel? These Channels only allow the Wii Remote designated as "Player 1" to function.
• Verify that the Wii Remote's pointer lens is free of obstructions and contamination (stickers, heavy smudges, etc.). The pointer lens is the tinted rectangle at the end of the Wii Remote.
• Check the battery level of the Wii Remote. Our experience has shown that as your battery strength decreases to one (1) or less lights flashing, the cursor may not appear. To find out how to check the battery levels, click here. For troubleshooting, if possible, try using fresh batteries so that all four lights illuminate. If after inserting brand new batteries, you are still seeing less than all four LEDs flash, then your Wii Remote will need to be repaired.  Please Please contact Nintendo Consumer Service for more information.
• Sync the Wii Remote(s): Press the POWER button on the Wii Remote to see if the Wii console powers on.
• If it does, the Wii Remote is synced with the system. Please skip to the next section.
• If the power doesn't come on, power on the system manually and try syncing the Wii Remote.
• If the Wii Remote will not sync, there is likely a problem with the Wii Remote. Please contact Nintendo Consumer Service for more information.
• If the Wii Remote will sync and the cursor still does not appear, try another Wii Remote if possible.
• If at least one Wii Remote is working, there is likely a problem with the first Wii Remote and it will need to be repaired. Please contact Nintendo Consumer Service for more information.
• If you have only one Wii Remote, or none that are working, please continue troubleshooting.
• Make sure that the Wii Remote is being used between 3 and 10 feet (1 to 3 metres) directly in front of the TV and that there are no bright light sources affecting the Wii Remote's operation, and that the Sensor Bar is placed properly (see Sensor Bar setup).
• Check the cord on the Sensor Bar for any frayed wires or kinks, and verify that the Sensor Bar is free of obstructions.
• Check the button functionality, and that the Sensor Bar is operating correctly, by accessing the Wii Main Menu. Use the "+" and "-" buttons to scroll side-to-side through the Wii Channel screens.
  • If you are able to scroll with the "+" and "-" buttons, but the cursor is not appearing, then there is likely a problem with the Sensor Bar. Please click here for additional Sensor Bar information.
  • If there is no response, there is likely a problem with the Wii Remote.  Please contact Nintendo Consumer Service for more information.