Need support for your new Nintendo system or software?
04/01/2011
If you’ve recently bought or been given a new Nintendo system or game and are looking for a helping hand with a particular technical issue, take a look at the FAQ list below to find links to the most relevant information located here on the Nintendo of Europe website.
Support at the Nintendo website
Our website’s Support section offers a wealth of helpful tips on a wide variety of topics related to our products. Whether you’re looking for assistance in setting up your hardware or need a helping hand in a game, chances are you can find the answer in our Support section. Click the links below to go directly to your topic of choice.
- Wii Support
- Nintendo DSi & Nintendo DSi XL Support
- Nintendo DS Lite Support
- Games Support (Tips, tricks and technical information)
- Website Support
Customer Services/General Enquiries
If you can’t find the information you are looking for in our Support section, you can also call or email the Nintendo Service Centre for the UK and Republic of Ireland by calling 0870 60 60 247 (calls are charged at the national rate) or sending an email to nintendoservicecentre@codestorm.co.uk.
Please note that opening hours are limited during the holiday period, as follows:
25th/26th/27th/28th December - Open 9am to 2pm
29th/30th/31st December - Normal Opening Times - Open 8.30am to 7pm
1st/2nd/3rd January - Closed
Fast Track Repair
If your Nintendo product is malfunctioning you can use our Fast Track Repair service to log a repair without the need to speak to a Customer Services operator.
Frequently asked questions:
Wii FAQ
- How do I connect my Wii to the Internet?
- How do I wirelessly connect a Wii Remote with my Wii console?
- How do the Parental Controls work on my Wii?
- How do I wirelessly connect a Wii Balance Board with my Wii console?
- Adding a second player in Donkey Kong Country Returns?
DS FAQ
- How do I connect my Nintendo DS Lite or Nintendo DSi to the Internet?
- How do I recalibrate the Touch Screen of my Nintendo DS system?
- How do the Parental Controls work on my Nintendo DSi or Nintendo DSi XL?
- How do I get started in Nintendogs?
Club Nintendo & Nintendo Points FAQ
- What is Club Nintendo?
- How do I connect my Club Nintendo Account to my Wii Shop Channel Account?
- Why is it not possible to log into my Club Nintendo account, even though the product registration was successful?
- Which products can I register?
- What are Nintendo Points and what is the Nintendo Points Card Shop?